Since 1930, Downey Means Quality Plumbing, Heating & Air Conditioning has been proudly serving the community with reliable, trustworthy service for all their plumbing, heating, and air conditioning needs. With over 90 years of experience under our belt, we've tackled countless projects, from routine maintenance to complex installations and repairs.
Plumbing
We handle everything from general plumbing repairs and installations to more complex issues like sewer line repair, hydro jetting, and leak detection. Our experienced plumbers are skilled in both traditional and contemporary plumbing technologies to ensure efficient and lasting solutions.
Heating & Air Conditioning
Whether you require a comprehensive tune-up for your existing system or a complete installation for a new one, our certified technicians will assess your needs and suggest the most efficient and cost-effective solutions. We work on all major brands and models of heating and cooling equipment.
Our Values
At Downey Means Quality, we stand by a few core values:
- Integrity: We conduct our business with honesty and transparency, always providing accurate information and fair pricing.
- Excellence: We are committed to delivering superior workmanship and exceeding customer expectations.
- Expertise: Our skilled technicians are highly trained and experienced in their respective fields.
- Customer Service: We treat every customer with respect and provide personalized attention to their unique needs.
Beyond the Basics
We also offer a comprehensive range of services including:
- Commercial Services: We partner with businesses to maintain and optimize their plumbing, heating, and air conditioning systems.
- Preventative Maintenance Plans: Save money and avoid costly repairs with regularly scheduled inspections and tune-ups.
- Emergency Services: Available 24/7 for urgent repairs and peace of mind.
Our Commitment
At Downey Means Quality, we are dedicated to providing our customers with exceptional service, trusted expertise, and lasting solutions for all their plumbing, heating, and air conditioning needs.
Customer Satisfaction
The majority of customers have had a positive experience with Downey Plumbing and Heating and Air Conditioning, with many reviewers giving the company 5-star ratings. The plumbers and technicians have been described as professional, polite, efficient, and friendly. Customers have praised the company's prompt and reliable service, as well as its willingness to answer questions and explain processes.
Substandard Service
However, there have been instances where customers have experienced subpar service. A few reviewers have reported poor communication, refusal to diagnose and fix issues, and unprofessional behavior from some technicians. In one instance, a customer reported a significant mess left behind after a service call. Another customer was charged an emergency fee for a Sunday service call.
Technicians and Service
The technicians and plumbers employed by Downey Plumbing and Heating and Air Conditioning have been praised for their professionalism, politeness, and efficiency. Many reviewers have mentioned specific technicians, such as Aaron, Tyler, Miguel, Steven, and Alicia, who have gone above and beyond to provide excellent service.
Communication and Customer Service
While most customers have reported positive interactions with the office staff and technicians, a few reviewers have expressed dissatisfaction with the company's customer service. There have been instances of poor communication, refusal to repair issues, and charging emergency fees for service calls.
Pricing and Guarantee
Some customers have reported feeling ripped off by the company's pricing, particularly when it comes to maintenance and warranty services. One reviewer mentioned that the company's warranty only covers 90 days, whereas other companies in the industry typically offer a 1-year warranty.
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