Your trusted local plumber for all your plumbing needs
Welcome to Thornton's Plumbing Inc., a local, family-owned business that has been providing prompt and professional residential and commercial plumbing service and repair for over 20 years. Our goal is to exceed our customers' expectations with unmatched customer service, highest quality products, and expert technical expertise. We strive to deliver efficient, knowledgeable, and competent service, always aiming for customer satisfaction.
Our History
Founded by Andy Thornton in 1999, our company has grown and evolved to become the premier provider of plumbing services in Eastern North Carolina. With a passion for plumbing and a commitment to excellence, we have earned a reputation for delivering top-notch service and reliable products.
Our Services
At Thornton's Plumbing Inc., we offer a wide range of services to meet your plumbing needs. Whether you have a stopped-up sink, a leaky faucet, or a need for a major remodel, our qualified technicians are here to help. Our services include:
- Water Heaters
- Toilet Repair
- Garbage Disposals
- Sinks
- Faucet Repair
- Remodels and Additions
- Acrylic & Fiberglass Tub/Shower Repairs
- Septic Systems
- Water Main Repair
- Drain Cleaning
- Water Fountains
We pride ourselves on providing high-quality services, using the latest plumbing products and solutions to ensure your home has the highest quality and most attractive plumbing possible at very competitive prices.
Septic Services
Proper care of your septic tank is crucial to saving money and headaches. We offer maintenance services to keep your septic tank in optimal condition, as well as repair and replacement services for your current septic system. Give us a call for a free estimate.
Service Calls
No one likes the unexpected, but sometimes you just need a professional to come to your rescue! Our experienced, courteous plumbers are on call to provide prompt and professional service. Whether you have a clogged drain, leaky faucet, or any other plumbing issue, we're here to help.
Our Commitment
At Thornton's Plumbing Inc., we're committed to continuous improvement. Our staff is always learning and looking for better products and practices to provide our customers with the best options at the best value available. We look forward to serving you.
Contact Us
Contact us today for a free estimate or to schedule a service call. You can reach us at:
Thornton's Plumbing Inc.
3160 A Vinson Road
Clayton, NC 27527
Phone: 919.550.4833
Unprofessional and Lazy Service
Part of the reviews highlight the unprofessional and lazy service provided by Thornton's Plumbing. Erica Govero stated that the company refused to check her leak over the phone and hung up on her. Another reviewer, Joseph Rehkamp, experienced negative quality and professionalism, with the installed plumbing failing after two years. Maher Henien had a similar experience, with the warranty not being honored, and Ansel, the technician, installing substandard solutions.
Positive Experiences
On the other hand, many reviewers had excellent experiences with Thornton's Plumbing. Jessica Barakat praised the company's thoroughness, professionalism, and helpfulness in finding and fixing a leak. Christopher Stein and LeAnne Cahall also had positive reviews, citing excellent customer service, advice, and professional technicians. Hayley Habel appreciated the prompt service and efficient technician, Ansel. Steven Holmberg and Jared Wilson praised Jared's excellent service in fixing a clog and leak, respectively.
Poor Communication and Follow-up
Some reviewers experienced poor communication and follow-up from Thornton's Plumbing. Jessica Rave had to deal with a botched job, with the plumber not fixing the shower as promised, and then receiving an unexpected invoice. Jon Loveg's experiences were also marred by poor communication, with the company failing to address the root cause of the issue and refusing to fix it under warranty.
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