Welcome to S.J. Conner & Sons, Inc., a family-owned and operated business with a rich history dating back to 1939. Our company was founded by Sherman and Susie Conner, and today, their two sons, Jim and Jack, continue to lead the tradition of providing excellent service to the residents and businesses of the greater Roanoke Valley and beyond.
Our Mission
Our mission is to provide quality plumbing and mechanical contract and service work at an affordable price, while creating a challenging and rewarding work environment for our employees. We believe that our dedication to quality and customer satisfaction sets us apart from others in the industry.
Our Services
At S.J. Conner & Sons, Inc., we offer a wide range of services, including:
- Plumbing: From pipe bursting and trenchless technology for water line and sewer line replacement, to drain cleaning and sewer jetting, we have the expertise and equipment to handle all your plumbing needs.
- Air Conditioning and Heating: Our team of professionals installs, maintains, and repairs a variety of air conditioning and heating systems, including heat pumps, boilers, and gas and oil furnaces.
- Septic Systems: We offer septic tank pumping, grease trap pumping, and video camera pipe inspection services to keep your septic system running smoothly.
About Our Team
With over 90 years of combined experience, our team is dedicated to providing exceptional service to our customers. Our technicians are licensed and insured, and we are committed to ensuring that our work is done to the highest standards.
Our Values
At S.J. Conner & Sons, Inc., we value quality, customer satisfaction, and integrity. We believe that the key to our success lies in our ability to provide top-notch service, while building long-term relationships with our customers.
Get in Touch
If you're in need of plumbing, air conditioning, or heating services, or if you require septic system maintenance or repair, contact us today. Our knowledgeable and friendly staff is always ready to assist you.
Overall Experience
The reviews are mostly divided, with 7 reviewers giving 5-star ratings and 11 reviewers giving 1-star ratings.
Professionalism and Work Quality
Some reviewers praised the company's professionalism and work quality, with Mark and Paula Beaver's reviews highlighting the polite, prompt, and knowledgeable technicians. Goo Gle's review emphasized the honesty and professionalism of the technician who fixed their air conditioning issue.
On the other hand, several reviewers criticized the company's work quality, with Sylvia W. and Darrell B. expressing frustration with the installation and repair work. K. V. and Vicky H. mentioned unprofessional behavior, such as using personal hygiene items of customers and billing issues.
Customer Service
Some reviewers appreciated the company's customer service, with Shane Law and Property Manager praising the prompt and helpful response to their requests. However, several reviewers were unhappy with the customer service, citing rude receptionists (Tina H.), unreturned calls (Whitney B. and Shevaun C.), and poor communication (Melissa N.).
Issues and Complaints
Several reviewers mentioned specific issues and complaints, including billing disputes (Melissa N. and Vicky H.), poor workmanship (Sylvia W. and Darrell B.), and unprofessional behavior (K. V. and Brandon Kyle King).
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