Your satisfaction is our top priority - For less chaos in your life.
For over 50 years, Pearson has been proudly serving Rockford and the surrounding areas with reliable and trustworthy plumbing, heating, and pest control services. We're a family-owned and operated business driven by a commitment to quality, affordability, and exceptional customer service.
Plumbing
From routine maintenance to complex repairs and installations, our licensed plumbers are experts in all aspects of plumbing, including:
- Water heater repair and installation
- Leak detection and repair
- Drain cleaning and repair
- Water pressure regulation
- Frozen pipe repair
Heating & Air Conditioning
Our certified technicians can handle all your heating and cooling needs, including:
- Furnace and air conditioner repair and installation
- Heat pump installation and maintenance
- Duct cleaning and repair
- Comprehensive tune-ups and inspections
Pest Control
We eliminate unwanted pests quickly and efficiently, offering:
- Comprehensive inspections and treatment plans
- Elimination of ants, spiders, cockroaches, rodents, and other pests
- Preventative measures to keep pests out
Our Values
At Pearson, we are guided by the following values:
- Quality: We deliver superior workmanship and unwavering attention to detail on every project.
- Affordability: We offer competitive prices and transparent billing practices.
- Customer Focus: We prioritize clear communication, responsiveness, and personalized solutions to meet your needs.
- Integrity: We maintain high ethical standards and uphold the highest industry practices.
Our Commitment
We are committed to:
- Providing 24/7 emergency services for your peace of mind.
- Offering financing options to fit any budget.
- Maintaining open communication and clear expectations with every customer.
Choose Pearson for
- Experienced and certified technicians
- Honest and transparent recommendations
- Affordable solutions tailored to your needs
- Exceptional customer service and responsiveness
Overall Response Time
The reviews mention that Pearson Plumbing has a prompt response time, with many customers praising the quick arrival of technicians to resolve their plumbing issues. Some customers report receiving immediate assistance or having their issues resolved within a few hours.
Communication Issues
However, some customers express disappointment with the communication process, citing difficulty in getting estimates, scheduling, and resolving issues. A few customers mention having to make multiple phone calls to correct email issues or receive estimates.
Technician Quality
Many customers praise the professionalism and knowledge of Pearson's technicians, including Kenji, Matt, and others. Some customers report that technicians explained the issue and provided guidance on how to prevent future problems.
Costly Experiences
A few customers mention that the services provided by Pearson were costly, with one customer stating that they had to pay almost $500 for a single visit. Another customer expresses frustration with the lack of communication regarding the true cost of the repairs.
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