At Cellino Plumbing, Heating & Cooling, we are proud to be a family-owned and operated business serving Western New York for over 25 years. Our commitment to providing exceptional service and unmatched expertise has earned us a reputation as one of the most trusted and reliable HVAC and plumbing companies in the region. Our team of experienced technicians is dedicated to delivering top-notch solutions for all your home comfort needs.
Our Services
Our comprehensive range of services includes plumbing, heating, cooling, and water treatment. Whether you're in need of same-day furnace repair, drain cleaning, or water treatment systems, we've got you covered. Our services include:
- Plumbing: Drain cleaning, sewer repair, water heater services, gas line services, and more
- Heating: Furnace repair, installation, and maintenance, boiler services, and more
- Cooling: Air conditioning installation, repair, and maintenance, ductless mini-split AC systems, and more
Why Choose Us
At Cellino Plumbing, Heating & Cooling, we pride ourselves on our commitment to exceptional customer service, industry-leading expertise, and unparalleled quality. With our team of experienced technicians, we provide a wide range of services to ensure your home comfort needs are met. Whether you're experiencing a plumbing emergency or need routine maintenance, we're here to help.
About Our Team
Meet the Team: Our team of experienced technicians is dedicated to delivering top-notch solutions for all your home comfort needs. With years of combined experience, our technicians are equipped to tackle even the most complex plumbing and HVAC issues.
Join the Team
At Cellino Plumbing, Heating & Cooling, we're always looking for talented individuals to join our team. If you're passionate about delivering exceptional service and expertise, we'd love to hear from you.
Our Commercials
Check out our latest commercials and learn more about our services and expertise.
Personnel and Customer Service
The reviews highlight the personable, conscientious, well-informed, and skilled technicians, particularly Adam and Ryan, who are praised for their excellent service. John, with his 15 years of experience, is also commended for his courtesy and expertise. Furthermore, the company is noted for its prompt response to emergencies, with technicians arriving on time and being courteous.
Pricing and Estimates
On the other hand, some customers express dissatisfaction with the pricing and estimates. One reviewer felt that the $650 charge for diagnosing a problem without fixing it was excessive. Another reviewer was shocked by a $357 quote for a 20-30 minute faucet replacement job, calling it "COMPLETE HIGHWAY ROBBERY!" Some customers criticize the company's policy of not providing quotes over the phone, leading to unexpected and high costs.
Reliability and Effectiveness
There are mixed reviews about the company's reliability and effectiveness. While some customers praise the company for resolving their plumbing issues efficiently, others report being left with unresolved problems, such as water still in the basement after a diagnosis. Additionally, one customer's sister-in-law experienced a severe issue with a ruptured sewer line repair, which was not fully addressed by the company.
Exceptional Experiences
Some reviewers report having positive experiences with the company, citing their professionalism, thoroughness, and helpfulness. One customer was grateful for the company's honesty and hard work in resolving a complex issue related to sewer relining in their neighborhood.
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