Custom Air & Plumbing is a trusted name in the heating, ventilation, and air conditioning (HVAC) industry, serving the residents and businesses of Sarasota and Manatee Counties for over 30 years. Our company prides itself on delivering high-quality products and services at competitive prices, backed by a reputation for honesty, reliability, and customer satisfaction. As a full-service HVAC company, we offer a comprehensive range of solutions to keep your home or business comfortable all year round.
Our Services
Custom Air & Plumbing specializes in a wide range of heating, cooling, and plumbing services, ensuring that your home or business is comfortable, energy-efficient, and safe. Our services include:
- Air Conditioning Services: Our NATE-certified technicians are equipped to handle all your air conditioning needs, from repairs and maintenance to installations and replacements. We work on all major brands and models, and our 24/7 emergency repair service ensures that you're never left in discomfort for long.
- Heating Services: Stay warm during the colder months with our professional heating services. We provide heating repair, maintenance, installation, and replacement services for furnaces, heat pumps, and other heating systems.
- Plumbing Services: From leaky faucets and clogged drains to water heater installations and sewer line repairs, our licensed plumbers can handle all your plumbing needs. We use the latest technology, such as video inspection cameras and trenchless repair methods, to diagnose and solve problems efficiently.
- Indoor Air Quality Solutions: Breathe easy with our comprehensive indoor air quality solutions. We offer air purifiers, humidifiers, dehumidifiers, and ventilation systems to help you maintain healthy, clean air in your home or business. Our air duct cleaning services also ensure that your HVAC system is delivering clean, contaminant-free air.
- Preventative Maintenance Agreements: Ensure the longevity and efficiency of your HVAC and plumbing systems with our budget-friendly maintenance agreements. Regular maintenance can help you avoid costly repairs, improve system performance, and extend the lifespan of your equipment.
Why Choose Custom Air & Plumbing?
1. Experience and Expertise: With over 30 years of experience, our team of certified technicians and plumbers has the knowledge and skills to handle any HVAC or plumbing issue.
2. Customer Satisfaction: We prioritize our customers' needs and strive for 100% satisfaction. Our friendly, professional, and courteous staff is dedicated to providing excellent service, from the initial consultation to the final installation or repair.
3. Competitive Pricing: We offer competitive pricing on all our products and services, ensuring that you get quality solutions without breaking the bank.
4. Emergency Services: We understand that HVAC and plumbing emergencies can happen at any time. That's why we offer 24/7 emergency repair services, ensuring that you're never left in discomfort for long.
5. Financing Options: We offer financing options to help make your HVAC and plumbing projects more affordable. We also provide manufacturer rebate matching, up to $2000, and special financing offers with approved credit.
At Custom Air & Plumbing, your comfort is our priority. Trust us to deliver top-notch HVAC and plumbing services that meet your needs and exceed your expectations.
Poor Communication and Customer Service
Many reviewers expressed frustration with the company's communication and customer service. They mentioned having to deal with unresponsive staff, lack of callbacks, and poor communication regarding appointments and issue resolutions. Some reviewers specifically mentioned technicians being rude or having a poor attitude.
Inconsistent Quality of Service
Some reviewers praised the company's technicians, citing excellent service and professional conduct. However, others had negative experiences, claiming technicians were unprofessional, inept, or disinterested.
Lack of Attention to Customer Concerns
A few reviewers felt their concerns were ignored or dismissed by the company. One reviewer wrote a letter to the president of the company, only to have it ignored.
Examples of Good Service
A handful of reviewers had positive experiences with specific technicians, such as Chad, Joe, Mark, Julio, and Marc, who provided excellent service, were professional, and took the time to explain issues and resolutions.
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