Heat and Cool Your Home the Better Way
Our Story
Potter Heating Cooling & Plumbing has been proudly serving the Finger Lakes region for over 50 years. Family-owned and operated, we are committed to providing exceptional customer service, quality workmanship, and comprehensive solutions for all your heating, cooling, and plumbing needs.
Our Mission
Our mission is to empower our community to experience the comfort and efficiency of a properly maintained and optimized home environment. We achieve this by:
- Offering a comprehensive range of services: From routine maintenance and repairs to installations and replacements of all major heating, cooling, and plumbing systems.
- Providing upfront pricing and transparent communication: We believe in clear and concise communication, so you know exactly what to expect every step of the way.
- Delivering exceptional customer service: Our highly skilled and certified technicians are dedicated to providing responsive, professional service with a smile.
- Staying at the forefront of industry advancements: We prioritize ongoing training and technological updates to offer you the most efficient and innovative solutions.
Our Services
We offer a diverse portfolio of services to meet your diverse needs:
Heating
- Furnace installation, repair, and maintenance
- Boiler installation, repair, and maintenance
- Radiant heating system installation and repair
- Heat pump installation, repair, and maintenance
Cooling
- Air conditioner installation, repair, and maintenance
- Ductless mini-split installation and repair
- Zone control system installation and repair
Plumbing
- Water heater installation, repair, and maintenance
- Leak detection and repair
- Drain cleaning and repair
- All general plumbing services
Beyond the Basics
We also offer:
- Whole-house generator installation and maintenance
- Indoor air quality improvement solutions
- Energy efficiency evaluations and consultations
Our Promise
At Potter Heating Cooling & Plumbing, we are committed to exceeding your expectations. We are confident in our expertise, and we stand behind our work with comprehensive warranties and responsive customer support.
Schedule your service today and experience the Potter difference!
Overview of Potter Heating Cooling & Plumbing Services
The majority of customers who reviewed Potter Heating Cooling & Plumbing Services had a positive experience. Many praised the company's prompt and professional service, with technicians arriving on time and explaining the problems and solutions in a clear and courteous manner.
Positive Experiences
- Multiple customers complimented the company's responsiveness, with quick appointment scheduling and timely arrivals.
- Technicians were consistently described as knowledgeable, polite, and professional.
- Customers appreciated the explanations provided by the technicians, making them feel informed and confident in the work being done.
- Several reviewers mentioned the company's ability to diagnose and repair issues efficiently, with some even completing the work for less than the initial estimate.
Negative Experiences
- One customer, Emma Lampley, had a poor experience with the company, stating that they failed to provide an estimate after multiple calls and a initial visit.
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