Your Total Satisfaction Is Our Primary Goal
Pilot Plumbing stands as a reliable and experienced plumbing service provider in the North Houston and Greater Montgomery County area. Family-owned and operated since 2005, we take pride in delivering exceptional customer care and reliable solutions to both residential and commercial clients.
Our Expertise
Our skilled and licensed plumbers can tackle a wide range of plumbing issues, offering comprehensive services that include:
For Residential Clients
- Faucet repair and replacement
- Drain cleaning and repair
- Bath and shower repair and installation
- Leaky pipe detection and repair
- Water heater repair and installation
- Whole-house water softener systems
- Kitchen and bathroom remodeling
- Emergency plumbing repairs
For Commercial Clients
- Comprehensive plumbing maintenance plans
- Repair and installation of water-saving fixtures
- Routine inspections and troubleshooting
- Leak detection and repair in multi-unit buildings
- Specialized services for kitchens, restrooms, and other commercial spaces
A Commitment to Excellence
At Pilot Plumbing, we believe in building lasting relationships with our clients. Our team is dedicated to:
- Providing personalized and responsive customer service
- Delivering upfront pricing and clear communication
- Completing projects efficiently and with precision
- Treating your home or business with respect
Meet the Team
Leveraging over 25 years of combined experience, our seasoned professionals are led by:
Seth Clymer - Master Plumber: Responsible for new construction, repairs, and daily operations.
Kenny Grothe: Manages multi-family and commercial services, ensuring efficiency and safety.
We are proud to be a trusted partner for countless homeowners and businesses in the community, and we look forward to exceeding your expectations.
Customer Satisfaction
The customer satisfaction with Pilot Plumbing is mixed, with some customers having positive experiences and others having negative ones.
Communication Issues
There were instances where customers had difficulty getting in touch with the company, with some waiting weeks for a response or struggling to reach them by phone.
Quality of Work
The quality of work varied, with some customers reporting excellent work and others experiencing issues with damage to their property or poor workmanship.
Integrity
There were concerns about the company's integrity, with one customer feeling taken advantage of after a sudden price increase and another experiencing damage to their property due to the company's work.
Professionalism
Some customers praised the company's professionalism, citing friendly and approachable service technicians, while others felt that the company's staff was not responsive or did not take their concerns seriously.
Recommendations
Some customers would recommend Pilot Plumbing, citing their expertise and reliability, while others would advise against using the company due to their negative experiences.
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