Where Quality Meets Expertise
Drain Masters is a family-owned and operated plumbing, sewer, and drain service provider proudly serving the Anchorage, Alaska community since 2003. With over 20 years of experience and a team of certified technicians, we take pride in delivering exceptional customer service and reliable solutions to all your plumbing needs.
Our Expertise
We offer a comprehensive range of services to address all aspects of your plumbing system, including:
General Plumbing
- Emergency repairs and maintenance
- Water heater repair and installation
- Tankless water heater installations
- Repiping and leak detection
- Drain cleaning and unclogging
- Routine inspections and maintenance
Sewer & Drain Services
- Drain cleaning and repair
- Sewer camera inspection and repair
- Trenchless sewer repair and replacement
- Septic tank pumping and inspection
- Frozen pipe detection and repair
Customer-Focused Approach
At Drain Masters, we prioritize customer satisfaction. We:
- Provide upfront pricing with no hidden charges
- Offer flexible scheduling and emergency services
- communicate clearly and honestly with our clients
- Respect your property and leave your home clean
Community Involvement
We believe in being active members of the Anchorage community. We actively support local businesses and charities, and we are dedicated to providing quality services that keep homes and businesses running smoothly.
Why Choose Drain Masters?
- Years of experience and expertise
- Qualified and certified technicians
- Honest and upfront pricing
- Client-focused approach
- Active involvement in the community
Let us be your trusted partner in plumbing, sewer, and drain solutions. Contact us today for a free consultation!
Pricing and Communication Issues
Some customers have expressed concerns about the pricing model of Drain Masters. Chris K. believes that the company's method of not providing pricing information over the phone and only giving a fixed-price quote after the plumber arrives is "opaque." Chris also mentions that other plumbers provide their hourly rate, allowing customers to compare prices. Additionally, Chris criticizes the company's dispatch service, citing an unreliable dispatcher who failed to call to confirm the appointment on the day before and only provided a vague estimated time of arrival.
Technical Expertise and Professionalism
On the other hand, several customers have praised the technical expertise and professionalism of Drain Masters' plumbers. Authors such as Mary Bristol, Penny Sanden, Belinda N., Amanda Lee, Debbie Robbins, and Joseph Jackson have all given the company 5-star reviews. They mention that the plumbers, such as Joey Serra, Anthony, Aidan, and Gerald, were thorough, competent, polite, and friendly. Some customers even mentioned that they would prefer to have these plumbers at their homes even if their wives were alone.
Appointments and Follow-up
There seems to be a discrepancy in the service quality regarding appointments and follow-up. While some customers, like Mary Bristol and Amanda Lee, had a smooth experience with the scheduling and follow-up, Chris K. had a poor experience with the dispatcher, who failed to call to confirm the appointment and only provided a vague estimated time of arrival.
Conclusion
Overall, the reviews of Drain Masters are mixed. While some customers have praised the company's plumbers and the quality of service, others have expressed concerns about the pricing model and dispatch service.
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