Business Details
34 Years
experience
Emergency
services
Trusted HVAC & Plumbing Services Huntington Beach
Since 1992, Empire Cares has been Southern California's trusted provider of comprehensive home comfort solutions. Our team of factory-trained technicians specializes in plumbing, heating, air conditioning, and electrical services, backed by industry-leading guarantees including a 10-year parts and labor warranty, 24/7 emergency response, and a 100% satisfaction guarantee. We maintain Comfort Certification through rigorous training standards, with 75% of our field technicians receiving factory-certified instruction.Our commitment to excellence is demonstrated through 24-hour service windows, lifetime parts guarantees on water heaters, and patented diagnostic processes that prevent unnecessary equipment replacements. With over 1,500 five-star reviews highlighting our technicians' professionalism and expertise, we combine cutting-edge technology with old-fashioned craftsmanship to deliver reliable solutions for residential and commercial clients across 45+ service areas.
Services
Plumbing Repair
HVAC Maintenance
Electrical Services
Water Heater Installation
Duct Cleaning
Slab Leak Detection
Emergency Repairs
Indoor Air Quality
Commercial Lighting
Tankless Water Heaters
Details
- Year established: 1992
Highlights and features
- 20+ years serving Southern California with factory-trained technicians
- 10-year parts and labor warranty on HVAC systems
- 24/7 emergency service with $250 no-frustration guarantee
- Lifetime parts guarantee on water heater installations
- Fluorescent hydro-scan diagnostics prevent unnecessary furnace replacements
Associations and certifications
- Comfort Certified
What people say
Professional technicians
Prompt emergency response
Lifetime warranties
Clear explanations
Guaranteed repairs
Services
Plumbing Repair
Our licensed plumbers resolve leaks, clogs, and system failures with precision diagnostics. Utilizing advanced electronic leak detection, we fix 90% of issues during initial visits. With journeyman-level technicians averaging 15 years' experience, we guarantee repairs for 10 years and maintain a 98% first-time fix rate across residential and commercial properties.
HVAC Maintenance
Preventative HVAC maintenance includes 22-point system inspections and efficiency optimization. Our Comfort Certified technicians use fluorescent hydro-scanning to detect hidden cracks, reducing carbon monoxide risks by 75%. Annual tune-ups improve energy efficiency by 20-30% while extending equipment lifespan through proper airflow management.
Electrical Services
From panel upgrades to whole-home rewiring, our state-licensed electricians handle residential and light commercial needs. We specialize in circuit overload resolution and electrical system modernization, with 24/7 emergency response for safety-critical issues. All work includes lifetime parts warranties and meets NEC compliance standards.
Water Heater Repair
We service all water heater types including tankless and hybrid models. Our Ultimate Service Agreement includes annual maintenance, priority scheduling, and a lifetime warranty on critical components. Bradford White factory-certified technicians ensure proper venting and code compliance during installations, preventing 95% of common leakage issues.
Duct Cleaning
Our NADCA-compliant duct cleaning removes contaminants using HEPA-filtered equipment. Technicians identify and repair leaks contributing to 30% energy loss in typical systems. Post-cleaning verification includes microbial testing and airflow measurement to improve indoor air quality and HVAC efficiency.
People
Tim
Service Technician
With over 15 years of HVAC experience, Tim specializes in system diagnostics and replacement solutions. He consistently receives client commendations for explaining technical details clearly and providing cost-effective recommendations tailored to homeowners' specific needs.
Dana
Plumbing Technician
Dana's expertise in water heater repairs and slab leak detection has earned multiple customer service awards. Clients praise his prompt problem identification and meticulous cleanup after completing complex plumbing repairs in residential settings.
Lance
Emergency Services Lead
As senior emergency response technician, Lance handles urgent HVAC failures with 2-hour response times. His systematic approach to diagnosing heating system failures has resolved critical issues for over 500 satisfied customers during peak winter seasons.
Jerome
Master Plumber
Certified in advanced plumbing techniques, Jerome handles complex fixture installations and code-compliant retrofits. Homeowners specifically request his services for bathroom and kitchen plumbing projects requiring precision and minimal disruption.
Larry
Customer Service Specialist
With 12 years in client relations, Larry coordinates service appointments and follow-ups. His ability to match customer needs with appropriate technical resources has contributed to the company's 95% repeat service rate.
Questions
Do you offer 24/7 emergency service?
Yes, we provide 24/7 emergency response with a $250 guarantee if we can't arrive within 24 hours.
What HVAC brands do you service?
We service all major HVAC brands with factory-trained technicians for proper diagnostics and repairs.
Are financing options available?
Yes, we offer financing plans for major system replacements and extensive repair projects.
Do you service commercial properties?
Yes, our team handles commercial plumbing, electrical, and HVAC systems with dedicated account management.
What guarantees do you provide?
We offer 10-year parts/labor warranties, lifetime water heater component guarantees, and 100% satisfaction commitments.
How quickly can you schedule service?
We provide two-hour service windows six days weekly with emergency appointments available immediately.
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