It's who we are and how we do it that makes the difference!
Who We Are
At Upchurch Services, LLC, we are a team of dedicated professionals committed to providing top-notch HVAC and plumbing services to the Memphis and North Mississippi areas. With over 15 years of experience in the industry, we have built a reputation for excellence and customer satisfaction. Our mission is to provide comfort and peace of mind to our customers by offering reliable, efficient, and affordable services that meet their unique needs.
Our Story
Our journey began in 2006, with a simple goal: to provide exceptional HVAC and plumbing services that put our customers first. Over the years, we have grown and evolved, but our core values have remained the same. We believe in treating our customers like neighbors and allies, not just potential sales. We take pride in our work and strive to build long-term relationships with our customers, based on trust, respect, and a commitment to excellence.
Our Services
At Upchurch Services, LLC, we offer a wide range of HVAC and plumbing services designed to meet the unique needs of our customers. From routine maintenance and repairs to installations and replacements, we have got you covered. Our services include:
- HVAC Services: Heating and cooling repairs, installations, and maintenance for residential and commercial properties
- Plumbing Services: Water heater installation, tankless water heater service, rooter service, and plumbing solutions for the home
- Air Quality Services: Air sterilization, duct cleaning, high-efficiency filters, and whole house humidifiers
- Commercial Services: HVAC and plumbing services for commercial properties
What Sets Us Apart
At Upchurch Services, LLC, we are committed to providing exceptional customer service and unparalleled expertise. Our technicians are highly trained and experienced, and we use only the latest technology and equipment to ensure efficient and effective solutions. We also offer financing options and guarantees on all our work, giving our customers peace of mind and confidence in our services.
Overall Experience
The majority of customers have had an excellent experience with Upchurch services, praising the professionalism, courtesy, and efficiency of their technicians.
Technician Performance
Technicians such as Casey, Courtney, Ricky, Hunter, Connor, Chris Warren, and Brandon were mentioned by name for their exceptional service, patience, and ability to explain complex issues in a clear and concise manner.
Issues Resolved
Several customers reported successful resolutions to their plumbing issues, including hot water heater replacements, pipe jetting, sewer system repairs, and AC problems.
Communication
Many customers praised the company's communication, citing prompt responses, clear explanations, and follow-up calls to ensure issues were resolved.
Pricing
One customer noted that the pricing was not cheap, but worth it for the high-quality service received.
Negative Experiences
However, two customers reported negative experiences. One customer experienced a delay in service due to a miscommunication with the on-call service, while another customer had issues with inconsistent technician performance and a disputed charge.
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