At Williams, we're more than just a plumbing and civil construction company - we're a team of dedicated professionals committed to providing top-notch services to our clients. With over 40 years of experience, we've built a reputation for delivering high-quality solutions that meet the unique needs of our customers.
Our Story
Founded in 1979 by Ken Williams, our company has grown from a one-man operation to one of the largest job creators in Montana. Our mission has always been to serve the Gallatin Valley with quality plumbing and a commitment to building relationships. Over the years, we've expanded our services to include civil construction, HVAC, design build, BIM & VDC, and service & repair. Today, we're proud to be the Northwest's largest plumbing and civil contractor, with offices in Bozeman, Big Sky, Billings, Missoula, Great Falls, and North Dakota.
Our Services
We offer a comprehensive range of services designed to meet the needs of commercial, industrial, and residential clients. Our plumbing services include installation, repair, and maintenance of pipes, fixtures, and appliances. Our civil construction division provides site development, excavation, and heavy civil construction services. Our HVAC division offers heating, ventilation, and air conditioning installation, repair, and maintenance services. We also provide design build, BIM & VDC services, and preventative maintenance to ensure your systems are running efficiently.
Our Commitment to Quality
At Williams, we're committed to delivering exceptional quality and service to our clients. We've invested in state-of-the-art technology, including 3D laser scanning and robotic total stations, to ensure accuracy and precision in our work. Our team of experienced professionals is dedicated to getting the job done right the first time, and we're proud to have a safety record that's 60% lower than the industry average.
Our Values
We're a people-first company that values teamwork, commitment to success, and individual responsibility. We're always looking for new team members who share our values and are passionate about delivering exceptional service to our clients.
Excellent Customer Service and Professionalism
The majority of reviewers praised the company's professionalism, excellent customer service, and expertise. They appreciated the technicians' knowledge, patience, and willingness to explain the problems and solutions in a clear and understandable manner. Many reviewers mentioned that the technicians went above and beyond to ensure their concerns were addressed, and they were impressed with the prompt and efficient service.
Pricing Concerns
Some reviewers expressed concerns about the pricing, feeling that it was a bit high. However, most reviewers felt that the quality of service and expertise justified the cost.
Negative Experiences
A few reviewers had negative experiences, including incomplete work, high prices, and poor communication. In one case, a reviewer felt ripped off after being charged for a service that they felt was overpriced. Another reviewer was unhappy with the company's response time and felt that they were not willing to reduce the charge for incomplete work.
Dedication to Customer Satisfaction
Overall, the company demonstrated a commitment to customer satisfaction, with many reviewers praising their dedication to resolving issues and ensuring customer satisfaction.
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