ELEGANCE ENGINEERED TO ENDURE
A Legacy of Innovation and Expertise
American Standard stands as a trusted leader in bathroom and kitchen renovations, offering a comprehensive portfolio of products and services to transform your living space. For over 130 years, we've engineered elegant solutions that blend innovative technology with timeless design.
Dedicated to Enhancing Your Everyday Life
Our unwavering commitment is to elevate your everyday experiences through exceptional products and services. We focus on crafting products that combine functionality with style, ensuring a seamless blend of aesthetics and performance.
Broaden Your Design Options
Our diverse selection of bathroom and kitchen faucets, sinks, toilets, bathtubs, and shower systems caters to a myriad of design preferences and budgets. Explore our curated collections and innovative technologies to discover the perfect fit for your project.
Expert Design and Installation Services
Beyond simply offering products, we provide comprehensive design consultations and professional installations to bring your vision to life. Our experienced design consultants can guide you through the process, discussing your needs, measuring your space, and suggesting elegant solutions.
Commitment to Sustainability and Innovation
We are driven by a deep commitment to environmental responsibility and sustainability. We actively pursue innovative technologies and materials to create products that are not only aesthetically pleasing but also environmentally conscious.
Professional Support Every Step of the Way
From selecting the right products to planning and installation, our dedicated team is here to support you every step of the way. We offer comprehensive customer support, ensuring a seamless and enjoyable renovation experience.
Explore the Possibilities
At American Standard, we believe in the power of inspired design and exceptional craftsmanship. Let us be your trusted partner in transforming your bathroom or kitchen into a personal sanctuary where functionality meets aesthetics.
Worst Customer Service Experiences
The reviews shared below are a series of disappointing and frustrating experiences with a company that installs walk-in tubs. Many customers have reported being ignored, having their issues dismissed, and being treated poorly by the company's employees and management.
Installation Issues
Several customers have had problems with the installation of their walk-in tubs, including incorrect doors, poorly caulked gaps, and electrical wiring issues. One customer had to deal with a 14-inch long and 2-inch wide gap between the wall and their tub, which was left unfixed.
Poor Communication
Many customers have complained about poor communication with the company, including not receiving timely updates on their orders, being put on hold for extended periods, and not having their questions answered. Some customers have even reported not receiving any response to their emails or calls.
Terrible Customer Service
The company's customer service has been widely panned, with many customers describing it as "awful, " "terrible, " and "unorganized." One customer even described the HR "leader" as not being able to "recruit her way out of a paper bag." Poor service has included ignoring customers, being unresponsive, and being dismissive of their concerns.
Multiple Errors
Customers have reported multiple errors with their installations, including incorrect doors, poorly caulked gaps, and electrical wiring issues. One customer had to deal with a broken tub faucet and bad hardware. Another customer had their tub installed with a 2-inch by 1-inch gap on one side and a 14-inch long and 2-inch wide gap on the other side.
