A Reliable Partner for Your Plumbing Needs in The Woodlands, TX
New Tex Plumbing has been proudly serving the Houston area for over 40 years, providing exceptional plumbing services to both residential and commercial clients. With a team of experienced and certified plumbers, we are committed to delivering quality workmanship, exceptional customer service, and affordable solutions for all your plumbing needs.
Our Expertise and Services
We offer a comprehensive range of services, covering everything from routine maintenance and installations to emergency repairs and complex projects. Our skilled plumbers can handle:
Residential Services
- Leak detection and repair
- Faucet and fixture installation and repair
- Water heater repair and replacement
- Sewer line repair and cleaning
- Drain cleaning and repair
Commercial Services
- Comprehensive inspections and assessments
- Building automation systems
- Coolant and hot water system installations and repairs
- Comprehensive maintenance plans
Quality Materials and Workmanship
At New Tex Plumbing, we believe in utilizing high-quality materials and employing meticulous workmanship to ensure lasting and reliable solutions. We also prioritize:
- Transparency: We provide clear cost estimates and detailed project plans before commencing any work.
- Communication: We maintain open and regular communication with our clients throughout the process.
- Efficiency: We strive to complete projects promptly and efficiently without compromising quality.
Why Choose New Tex Plumbing?
- Experienced and Certified Plumbers: Our team comprises highly skilled and certified professionals with extensive experience in all aspects of plumbing.
- Local Expertise: With deep understanding of the unique challenges of plumbing in southern Texas.
- Emergency Services: Available 24/7 for urgent repairs.
- Customer Satisfaction: Committed to exceeding your expectations and delivering outstanding customer service.
Service and Quality Issues
The reviews highlight numerous issues with the service provided by New Tex Plumbing. Many reviewers experienced poor punctuality, with technicians failing to show up or showing up late. Additionally, the company's workmanship was often subpar, with technicians making mistakes or blaming other factors for problems.
Communication and Customer Service
Communication issues were also a major problem. Reviewers described rude and unprofessional behavior from staff members, including a scheduler who talked over customers and a receptionist who put them on hold without explanation. Technicians often failed to follow through on commitments, leaving customers without resolution or updates.
Billing and Pricing
Some reviewers experienced billing issues, including being charged exorbitant rates for services that were not provided. In one instance, a technician attempted to blackmail a customer by threatening to charge them a large sum of money for a service call.
Conclusion
Overall, the reviews paint a clear picture of a company that is severely lacking in service quality, communication, and customer service. Reviewers strongly advise others to avoid using New Tex Plumbing.
