At Reid Plumbing, Heating & Air Conditioning, we have been serving residential and commercial customers throughout Manhattan, Kansas for over 25 years. Our solid reputation for quality and reliability has been built on the long list of satisfied customers that we have serviced. We take pride in providing our customers with the highest level of customer satisfaction and the finest customer service. We are committed to turning your home into the haven of comfort it is supposed to be. Our friendly and knowledgeable staff is always ready to help you with all your plumbing, heating, and air conditioning needs.
Plumbing Services
When you hire Reid Plumbing for any plumbing repair, you can be confident that we'll do the job right the first time. Our licensed and trained technicians take pride in the work they perform for each and every customer. They work in a timely, efficient manner while still attending to even the smallest details, so that each job, when completed, meets our highest standards of excellence. Our plumbing services include plumbing repair and installation, drain cleaning, water heater installation and repair, and sewer camera service. We offer full-service plumbing featuring fully stocked trucks with most parts on board.
Heating & Furnace Repair
Reid Plumbing provides the latest technology in superior comfort to meet all of your heating needs. Our HVAC technicians make sure your home or office maintains a comfortable and safe temperature at all times, even during the coldest winter nights. We service all brands of heating units, including heat pump and hybrid (dual fuel) units. Our heating services include furnace safety and efficiency tune-ups, communicating thermostats, and new technology.
Air Conditioning
At Reid Plumbing, we understand that finding yourself in need of AC Repair in the dead heat of summer can be an emergency situation. That's why we specialize in customer service and giving you cool air. Our promise is to provide quality air conditioning services and to treat our customers with respect and operate our business with honesty and integrity. Our air conditioning services include a thorough inspection and speedy solution to restore your home to comfortable temperatures. We will help you to understand all of your options so that you can choose the best air conditioning unit for your home.
Our Commitment to You
At Reid Plumbing, we are committed to providing our customers with the highest level of customer satisfaction and the finest customer service. We are licensed, bonded and insured. Our staff looks forward to working with you and exceeding your expectations. We are dedicated to turning your home into the haven of comfort it is supposed to be.
Overall Performance
The company's overall performance is marked by poor customer service, unprofessional behavior, and a lack of follow-through on promises. Several customers reported being put on hold for extended periods, being hung up on, and receiving rude treatment from staff members.
Issues with Repairs and Maintenance
Many customers reported experiencing issues with repairs and maintenance, including unresolved problems, high costs, and a lack of expertise. One customer paid $100 for a 5-minute visit where the technician claimed he didn't know what to do. Another customer had to wait over a year for their heater and air conditioner to be fixed, only to find that the thermostat still didn't work properly.
Positive Experiences
Despite the negative experiences, some customers reported positive interactions with the company, including responsive service, polite technicians, and effective repairs. One customer praised a technician named Dimitri for being early, polite, and efficient in repairing their AC unit. Another customer commended a technician named Quin for his outstanding service and willingness to go above and beyond to ensure the job was done correctly.
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