Experienced Professionals, Responsive Service
1st Response Plumbing & Flood Damage has proudly served the San Diego community for over 15 years. We are a team of licensed, certified plumbers and emergency responders dedicated to providing exceptional customer service and comprehensive plumbing solutions.
Reliable Emergency Response
We understand that plumbing emergencies can happen at any time, day or night. That's why we offer 24/7 emergency response services for all your urgent plumbing needs. Our experienced technicians will be at your doorstep within 90 minutes or less to assess the situation and get to work.
Comprehensive Services
We handle a wide range of plumbing issues, including:
- Residential Plumbing: faucet repairs and replacements, leaky faucets, running toilets, drain clog removal, water heater repair and installation, and more.
- Commercial Plumbing: comprehensive inspections, leak detection, plumbing repairs, and preventative maintenance services.
- Flood Damage: fast and efficient extraction of floodwater, drying and remediation services to minimize damage.
- Water Leak Detection: advanced technologies to pinpoint the source of hidden leaks preventing further damage.
Customer-Focused Approach
At 1st Response Plumbing & Flood Damage, we prioritize excellent customer service. Our technicians are highly trained, courteous, and dedicated to providing personalized attention and clear explanations throughout the process. We are committed to your satisfaction and ensure all work is completed with the highest quality and attention to detail.
More than just repairs, we offer peace of mind.Excellent Customer Service and Professionalism
Many reviewers praised the excellent customer service and professionalism of the technicians and staff at 1st Response Plumbing. Juan, James, Alejandro, Luis, and Lane were specifically mentioned as being competent, professional, and efficient in their work. They were able to diagnose and fix plumbing issues quickly and effectively, often exceeding customer expectations.
Praise for Specific Technicians
Luis was mentioned multiple times as being one of the best plumbers customers had ever worked with. He was praised for his expertise, professionalism, and friendly demeanor. Micah was also commended for his respectful and accommodating nature, going out of his way to make customers feel comfortable.
Negative Experiences
On the other hand, some customers had negative experiences with the company. Maggie T. had a terrible experience, citing slow service, high costs, and poor project management. Geoffrey Herb mentioned that his issue was not fully resolved, and Raquel Urtuzuastigui had a horrible experience with customer service, citing lack of communication and poor project management.
Quality of Work
The quality of work was generally praised, with many reviewers mentioning that their plumbing issues were fixed quickly and effectively. However, Raquel Urtuzuastigui mentioned that her project was not completed satisfactorily, and Geoffrey Herb mentioned that his issue was not fully resolved.
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