Expert Servicing for a Smooth Experience
S&W Plumbing is a reputable company that has been serving the Metro Atlanta area for over 25 years. Our commitment to honesty, integrity, morals, and work ethics is unparalleled in the industry. With a long history of providing exceptional plumbing services, we have established ourselves as the go-to plumbing company for all your plumbing needs.
Our Mission
Our mission is to satisfy our customers with professional and prompt service, ensuring that the problem at hand is resolved efficiently and effectively. We strive to provide peace of mind to our customers, knowing that their plumbing needs are being taken care of by experts.
Why Choose Us
At S&W Plumbing, we offer a range of services, including:
- Toilets & Faucets
- Water Heaters
- Service New Construction
- Sewer & Water Repair
- Remodels
We are committed to using only the highest quality products, which we guarantee to stand behind. With a lifetime of experience, our knowledgeable and professional staff is equipped to handle any plumbing need that arises. We offer a $99 in-home estimate, which can be applied to the full cost of the repair or project.
Our Team
Our team of experts is comprised of trained, knowledgeable, and professional individuals who are dedicated to providing exceptional service to our customers. Meet our team:
- Steve Co-Owner, with 80 years of experience, has a reputation for being one of the most ethical individuals in the industry.
- Angela Office Manager, responsible for providing estimates and bids for new construction projects, ensuring a seamless experience for our customers.
- Jackie New Construction Scheduling, expertly scheduling new construction projects, ensuring timely and efficient completion of projects.
- James Warehouse Manager, responsible for sourcing the best products at the best possible prices.
- Randy Distribution, ensuring that products are received and distributed efficiently.
What Our Customers Say
Our customers rave about our services, stating that we are:
- Fast and quick with a solution to their plumbing problem.
- Professional and courteous, with employees who listen and take the time to understand their concerns.
- Honest with their prices and services, always providing a transparent and cost-effective solution.
Get Started
At S&W Plumbing, we are confident in our ability to handle any plumbing need. Contact us today to schedule an appointment or get a quote.
Overall Quality of Service
The reviews for S&W Plumbing are mixed, with some customers having excellent experiences and others having very poor experiences.
Professionalism and Responsiveness
Many customers praised the professionalism and responsiveness of S&W Plumbing. Reviewers noted that the technicians were knowledgeable, courteous, and efficient, with some even going above and beyond to address their issues. For example, one customer mentioned that the technicians "worked independently and as a team to ensure everything was done efficiently and expediently."
Quotations and Pricing
However, one customer had a negative experience with quoting and pricing. The customer was quoted $500.00 by a technician to replace a tank on their toilet, but was not provided with a detailed explanation of the work involved. Another customer felt that the pricing was too high and that the company was trying to cut corners.
Work Quality
One customer was unhappy with the work quality provided by S&W Plumbing. The customer mentioned that the technicians did not seem to care about quality and were more interested in completing the job quickly. The customer also reported that the technicians were unhelpful and did not take the time to find the cause of a leak.
Employee Conduct
Another customer was shocked by the behavior of one of the technicians, who was caught on video scrolling through TikTok and watching videos with profanity in front of the customer's young child. The customer felt that this was unacceptable and that the company did not prioritize employee conduct.
Conclusion
Overall, the reviews for S&W Plumbing are mixed. While some customers had excellent experiences, others had very poor experiences. The company seems to have a mixed track record when it comes to professionalism, responsiveness, quotations, and work quality.
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