Trust the Experts: Reliable Solutions for a Comfortable Home
Our Story
At Carroll Plumbing, Heating & Cooling, we've been proudly serving the Richmond community for over 50 years. Our team of experts has been dedicated to providing top-notch plumbing, heating, and cooling services to residential customers. We've built a reputation for reliability, efficiency, and exceptional customer service, earning us the esteemed Consistent Super Service Award multiple times.
Our Mission
Our mission is to provide timely and affordable services that meet the unique needs of our customers. We understand the importance of having functioning plumbing and HVAC systems in your home, which is why we're available 24/7 to respond to emergencies and provide prompt solutions. Our team of skilled technicians is committed to delivering exceptional workmanship, ensuring that every job is done right the first time.
Services We Offer
We're a full-service plumbing, heating, and cooling company, offering a wide range of services to cater to your unique needs. Our plumbing services include installation, repair, and maintenance of pipes, fixtures, and appliances, as well as drain cleaning and backflow prevention. Our heating and cooling services encompass installation, repair, and maintenance of HVAC systems, including boilers and water heaters. We also provide indoor air quality solutions, including duct cleaning, mold testing, and humidification services.
Why Choose Us
With over 50 years of experience, our team has earned a reputation for excellence in the Richmond community. We're dedicated to building long-term relationships with our customers, and our commitment to quality and customer satisfaction is unmatched. We offer free estimates on contracted work, and our technicians are always available to provide timely and affordable solutions to your plumbing, heating, and cooling needs.
Our Community
We're proud to serve the Richmond community, and we're committed to giving back to our neighbors and friends. Our team is dedicated to providing exceptional service, and we're honored to have been recognized as one of Richmond's Favorite Plumbers multiple times.
Overall Experience
The majority of the customers had a positive experience with Carroll Plumbing and Heating. Many praised the company's prompt response, knowledgeable and friendly technicians, and efficient service.
Positive Aspects
- Quick response and same-day service
- Friendly, knowledgeable, and professional technicians
- Efficient and reliable service
- Competitive pricing and transparent billing
- Wide range of services offered, including plumbing, heating, and HVAC
Negative Aspects
- Some customers experienced issues with billing and pricing, including surprise charges and flat-rate pricing
- A few customers reported unsatisfactory experiences, including incorrect diagnosis and incomplete work
Common Praises
- The technicians were frequently praised for their professionalism, knowledge, and friendliness
- The company's prompt response and same-day service were highly appreciated
- Many customers were impressed with the company's ability to provide efficient and reliable service
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