Your First Call for Plumbing, Drain Cleaning, and Sewer Services.
At Olde Towne Plumbing, we take pride in being the go-to plumbing contractor for residents and businesses in Ann Arbor, MI, and the surrounding areas. With our commitment to providing dependable and long-lasting work at fair and affordable rates, we have established a strong reputation for excellence in the industry.
Comprehensive Range of Services
Our team of licensed plumbers specializes in a full range of services for all of your residential and commercial plumbing needs. We service plumbing systems, including but not limited to the following:
- Toilets: We handle toilet installation, repair, and maintenance, ensuring that this essential fixture remains in top working condition.
- Sinks: Our team is skilled in sink installation, repair, and maintenance for all types of sinks, including bathroom, kitchen, and utility sinks.
- Faucets: We offer faucet installation, repair, and maintenance for various faucet types, including compression, cartridge, ball, and disc faucets.
- Garbage Disposal Units: Olde Towne Plumbing can help with garbage disposal installation, repair, and maintenance to keep your kitchen running smoothly.
- Water Heaters: Our team is experienced in water heater installation, repair, and maintenance, including both tank-type and tankless water heaters.
Why Choose Olde Towne Plumbing?
At Olde Towne Plumbing, we are dedicated to upholding the highest industry standards in every project we undertake. We strive to meet and exceed our clients' expectations through quality workmanship, exceptional customer service, and the use of premium materials. Our commitment to excellence has earned us the Angie's List Super Service Award from 2010 to 2018.
Expert Team of Professionals
Olde Towne Plumbing is a family-owned-and-operated business with an experienced team of licensed plumbers. Our crew is equipped with the essential tools and knowledge to handle any plumbing job with utmost efficiency and precision.
Unmatched Customer Service
Our professional office staff is always ready to help address your plumbing needs, answer your questions, and schedule your work. We are committed to providing you with a great overall experience, ensuring that your project runs smoothly from start to finish.
Committed to Our Core Values
At Olde Towne Plumbing, our core values of honesty, integrity, quality and craftsmanship, and commitment to customer service are at the heart of everything we do. We strive to deliver stellar results, giving our clients peace of mind knowing that they can depend on the quality of our work and craftsmanship.
Get in Touch With Us
For more information about our company and services, please don't hesitate to reach out to us. We are looking forward to providing you with top-notch plumbing solutions that meet your needs.
Overall Impression
Olde Towne Plumbing's reviews are mixed, with some customers expressing satisfaction with their services, while others have had negative experiences.
Positive Reviews
The majority of the reviews are positive, with several customers praising the company's friendly and knowledgeable staff, prompt service, and high-quality work. Ashley Pardue, Marilyn Kubek, Sean Porter, Shane LaChappelle, and Rose C. all gave the company 5-star reviews, citing their excellent service, professionalism, and willingness to go the extra mile.
Negative Reviews
On the other hand, some customers have had disappointing experiences with the company. Dianne Brooker and Adem Saglik both gave the company 2- or 3-star reviews, citing issues with communication, overcharging, and a lack of concern for customer needs. Spring Tremaine gave the company a 1-star review, saying that she was left feeling frustrated and unprofessional after trying to book a service.
Common Issues
Some common issues mentioned in the reviews include:
- Communication: Several customers mentioned difficulties in getting in touch with the company, either due to lack of response or unreturned calls.
- Overcharging: Adem Saglik felt that he was charged too much for services rendered, and Dianne Brooker was upset about an additional travel fee charged for a short distance.
- Lack of concern for customer needs: Both Dianne Brooker and Adem Saglik felt that the company didn't prioritize their problems or show concern for their needs.
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