Because Your Safety and Time Is Important to Us!
Who We Are
At Master Plumbers NC, we understand the importance of having a reliable and trustworthy plumbing service. That's why we've been providing top-notch plumbing solutions to the Greensboro, NC community since 1999. Our team of expert plumbers is dedicated to delivering exceptional service, ensuring that our customers receive the highest level of satisfaction.
Our Services
We offer a wide range of plumbing services to meet the unique needs of our customers. From residential to commercial properties, we provide expert solutions for:
- Emergency Plumbing: 24/7 emergency plumbing services for unexpected leaks, floods, or sewer backups
- Faucet & Toilet Replacement: Professional installation of new faucets and toilets to prevent future leaks
- Water Heaters: Installation, repair, and maintenance of water heaters to ensure hot water availability
- Drains & Sewer Blockages: Unclogging drains and sewer lines to prevent backups and floods
- Water Filtration Systems: Installation and maintenance of water filtration systems to ensure clean and safe drinking water
- Frozen Water Pipes: Emergency service to thaw and repair frozen pipes to prevent further damage
Our Commitment
At Master Plumbers NC, we're committed to providing unparalleled service and assurance. That's why we offer five "SUPER" guarantees to ensure your complete satisfaction:
- S - Safety guarantee: Our licensed, insured, and bonded plumbers prioritize your family's safety.
- U - Upfront pricing guarantee: We provide transparent pricing, so you know what to expect.
- P - Price match guarantee: We'll match or beat competitor prices to ensure you get the best deal.
- E - Excellence 100% satisfaction guarantee: If our work fails within the warranty, we'll repair it for free.
- R - Reliable in a jiffy guarantee: We guarantee on-time service to minimize disruption.
Join Our Master Club Memberships Program
Discover the benefits of our Master Club Member program! Enjoy priority service, annual inspections, and discounts on future repairs. Become a part of the program today and experience the difference for yourself. Call us at (336) 676-5544 to learn more.
Overall Satisfaction
The reviews about Master Plumbers Heating & Cooling are overwhelmingly positive, with many customers praising the professionalism, knowledge, and courtesy of the technicians. However, there are also some negative reviews that highlight issues with the company's pricing and customer service.
Quality of Service
Reviewers consistently praise the technicians at Master Plumbers, with many mentioning specific individuals like Bailey, Terry, and Lee. They highlight the technicians' professionalism, friendliness, and ability to clearly explain the issues and solutions. Some reviewers also praise the office staff for being friendly and helpful in scheduling appointments.
Communication
Many reviewers appreciate the clear communication they receive from the company, both before and after the service. They feel that the technicians take the time to explain the issues and solutions, and that the company is transparent about its pricing and services.
Pricing
However, there are some negative reviews that criticize the company's pricing. One reviewer was shocked by the high price of the services, even after getting an itemized bill. Another reviewer felt that the company's pricing structure, which is based on the overall project rather than by the hour, was unclear and potentially deceptive.
Customer Service
Some reviewers also criticize the company's customer service, with one reviewer feeling that it was difficult to get a call back from the supervisor to discuss their concerns. Another reviewer felt that the company was trying to scam them by charging a high price for a diagnostic service.
Conclusion
Overall, Master Plumbers Heating & Cooling seems to have a strong reputation for providing high-quality services and professional technicians. However, there are some areas where the company could improve, such as pricing transparency and customer service.
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