Trust us to fix your pipes; we'll unclog your troubles away!
At Vander Hyde Services, we're a trusted household name in Grand Rapids, MI, with over 30 years of experience in providing exceptional heating, cooling, plumbing, electrical, and generator services to our customers. As a locally owned and operated business, we take pride in our commitment to integrity, professionalism, and customer satisfaction.
Our Story
Since 1989, our team of highly trained professionals has been dedicated to providing top-notch services to the Grand Rapids community. We're proud to have built a reputation for excellence, as evident from our A+ rating with the Better Business Bureau. Our team is licensed and insured, ensuring that you can trust us to get the job done right the first time.
Our Services
We offer a wide range of services to cater to your heating, cooling, plumbing, electrical, and generator needs. Our team is equipped to handle furnace installation, maintenance, and repair, as well as AC repair, replacement, and installation. We also provide plumbing services, including water heater installation, leak repair, and drain cleaning. Additionally, our electrical services include electrical panel replacement, electrical wiring, and lighting installation. Our team is also experienced in generator installation, maintenance, and monitoring.
What Sets Us Apart
At Vander Hyde Services, we pride ourselves on our commitment to exceptional customer service. We offer no-cost, onsite estimates, and our technicians are fully licensed and insured. We understand the importance of getting the job done right the first time, which is why we take the time to listen to your needs and provide personalized solutions. Our customers love us because we're dedicated to providing prompt, professional, and reliable services that exceed their expectations.
Our Promise
At Vander Hyde Services, we're committed to serving our customers with integrity and professionalism. We believe in doing the right things, for the right reasons, every time. That's why we offer a 1-year warranty on labor and materials, ensuring that you can trust us to stand behind our work. With our 24/7 emergency services, you can rest assured that we're always available to help you, whenever you need it.
Overall Experience
The majority of customers had a positive experience with Vander Hyde, praising their quick response times, knowledgeable and courteous technicians, and efficient service. Many customers appreciated the company's communication, including text notifications and photos of the service technicians.
Positive Aspects
- Quick response times and efficient service
- Knowledgeable and courteous technicians
- Good communication, including text notifications and photos of service technicians
- Friendly and professional staff
- Willingness to explain problems and solutions
- Ability to diagnose and solve problems efficiently
- Convenient scheduling and prompt arrival times
Negative Aspects
- Some customers experienced unexpected additional charges
- A few technicians were unwilling to work on dirty or messy pipes
- One customer had a negative experience with a technician who diagnosed a problem but refused to work on it, citing the need for cleaning
- One customer felt that the estimate provided was inflated and that the company was not transparent about costs
Areas for Improvement
- Providing clearer estimates and costs upfront
- Being more transparent about additional charges
- Being willing to work on dirty or messy pipes
- Improving communication about what services will be provided and at what cost
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