Business Details
50+ Years
experience
Emergency
services
Trusted HVAC, Plumbing & Electrical Services in Liverpool, NY
Since 1940, Charles Heating and Air has been a family-owned and operated provider of comprehensive residential and commercial services in Central New York. Our expertise spans heating, air conditioning, plumbing, electrical systems, and remodeling projects, serving a 25-mile radius including Syracuse and surrounding areas. We maintain a team of highly trained professionals who wear company-identified uniforms and operate branded vehicles, ensuring consistent quality across all service calls. Our 24/7 emergency response system guarantees immediate assistance for urgent HVAC, plumbing, or electrical issues.We implement a structured pricing approach using standardized guides, protect client properties with drop cloths and floor savers, and maintain a 92% customer retention rate through our 100% satisfaction guarantee. Daily team meetings ensure continuous improvement in customer service delivery, while our membership program offers exclusive benefits to regular clients. With over six decades of local experience, we combine traditional values with modern technical capabilities to deliver reliable solutions for both routine maintenance and complex system installations.
Services
Heating Repairs
Air Conditioning
Plumbing Services
Electrical Repairs
Bathroom Remodeling
Kitchen Remodeling
Emergency Services
Sewer Cleaning
Duct Cleaning
Water Heater Installation
Details
- Year established: 1940
Highlights and features
- We've served Central New York for over 60 years with expert HVAC technicians
- Our 24/7 emergency services respond to urgent heating and cooling needs
- We guarantee 100% satisfaction on all installation and repair work
- Our team includes certified professionals with standardized training programs
- We offer flexible financing options for major system replacements
What people say
Professional, knowledgeable, polite
Excellent service for 10 years
Quick emergency response
Detailed system explanations
Reliable maintenance program
Services
Heating Repairs
Our certified technicians provide comprehensive heating system repairs for residential and commercial properties. We service all major brands including Carrier, Burnham, and Bosch, offering both emergency and scheduled maintenance. With 24/7 availability and a 100% satisfaction guarantee, we ensure reliable winter comfort through furnace repairs, boiler maintenance, and system upgrades.
Air Conditioning
We specialize in air conditioning repair, installation, and maintenance for homes and businesses. Our Carrier-certified technicians handle all system types, from window units to commercial rooftop systems. Emergency service is available 24/7, with energy efficiency upgrades and maintenance plans to optimize cooling performance throughout Central New York's hot seasons.
Plumbing Services
Our licensed plumbers address all residential and commercial plumbing needs including leak repairs, drain cleaning, and water heater installations. We service standard and tankless water heaters from AO Smith and Bradford White, with emergency response available for urgent issues like burst pipes or sewer backups across our service area.
Electrical Repairs
We provide comprehensive electrical services from basic repairs to full system installations. Our licensed electricians handle panel upgrades, lighting installations, and code compliance inspections for both residential and commercial clients. Emergency electrical services are available 24/7 to address urgent safety concerns or system failures.
Bathroom Remodeling
Our remodeling team specializes in complete bathroom transformations with accessibility upgrades like walk-in tubs and grab bars. We coordinate plumbing and electrical work while maintaining strict timelines for project completion. All renovations include detailed estimates and use quality materials to enhance functionality and property value.
People
Michael P. Charles Jr.
Owner
Third-generation leader with over 40 years in the HVAC industry, maintaining family commitment to quality service and community focus since 1940.
Michael P. Charles III
Sales Manager
Second-generation sales leader with 25+ years experience, ensuring customer needs are met with transparent pricing and quality solutions.
Zach Charles
Service Manager
Operations specialist managing daily service calls and technician scheduling, maintaining 92% customer retention through efficient service delivery.
David Picarel
Plumbing & Electrical Manager
Licensed master plumber with 20+ years experience overseeing complex plumbing and electrical projects while maintaining safety standards.
Questions
What HVAC services do you offer?
We provide complete heating and air conditioning services including repairs, installations, maintenance, and 24/7 emergency response for residential and commercial properties.
Are you available for emergencies?
Yes, our 24/7 emergency service responds to urgent HVAC, plumbing, and electrical issues across Central New York with trained technicians available any time.
Do you offer financing options?
We provide flexible financing for major system replacements to help customers manage costs while maintaining home comfort systems.
What areas do you service?
We serve a 25-mile radius from Liverpool, NY including Syracuse and surrounding communities for all HVAC, plumbing, and electrical needs.
What guarantees do you provide?
We offer a 100% satisfaction guarantee on all installations and repairs, with warrantied work and free estimates for all service calls.
How can I schedule service?
Contact us via phone at 315-457-6911 or through our website contact form to schedule immediate or future service appointments with our team.
