Business Details
50+ Years
experience
Emergency
services
Open 24/7
always available
Trusted Plumbing & HVAC Services in Syracuse, NY
Potter Heating & Air Conditioning-Perrone Plumbing has served Syracuse, NY, and surrounding communities since 1944, delivering top-quality plumbing, heating, and cooling services. Our mission prioritizes customer satisfaction through fair pricing, transparent communication, and reliable solutions for residential, commercial, and federal clients. With over 70 years of combined expertise, we emphasize energy-efficient systems, advanced diagnostics, and 24/7 emergency response. Our team's dedication to training and ethical partnerships ensures long-term trust.We specialize in Bryant HVAC systems, sewer inspections, and radiant heating, serving diverse sectors including healthcare, government, and commercial properties. Our commitment extends to community engagement and sustainable practices. Customer education remains central to our approach, ensuring informed decisions about system maintenance and upgrades. This legacy of excellence positions us as a regional leader in HVAC and plumbing services.
Services
Residential Plumbing
Commercial HVAC
Institutional Systems
Sewer Inspection
Radiant Heating
Boiler Installation
Air Quality Solutions
Emergency Repairs
Duct Sealing
Water Heater Services
Details
- Year established: 1944
Highlights and features
- 70+ years serving Syracuse with certified technicians
- 24/7 emergency services available
- Factory-certified Bryant HVAC specialists
- Financing options through GreenSky
- Serving residential, commercial, and federal sectors
Associations and certifications
- Womens Business Enterprise (New York State)
What people say
Professional, efficient, helpful
Sent someone within hour
Knowledgeable technician
Affordable service
No wait times
Services
Residential Plumbing
Our residential plumbing services address everything from leaky faucets to complete system installations. We specialize in emergency repairs, water heater replacements, and sewer line diagnostics using state-of-the-art camera technology. Our technicians prioritize minimizing disruption to homeowners while ensuring long-term solutions that meet local building codes and safety standards.
Commercial HVAC
We design and maintain heating and cooling systems for commercial properties, focusing on energy efficiency and minimal downtime. Our Bryant-certified team handles installations, preventive maintenance, and emergency repairs for office buildings, medical facilities, and retail spaces. We offer customized service agreements to meet specific business needs and compliance requirements.
Sewer Inspection
Using advanced camera systems with TruSense technology, we identify blockages, cracks, and root intrusions in sewer lines. Our real-time diagnostics allow immediate problem assessment and precise repair planning. This non-invasive approach reduces excavation needs and lowers repair costs while providing detailed digital reports for customers and insurance purposes.
Radiant Heating
We install radiant heating systems that warm floors directly for improved comfort and energy efficiency. Ideal for tile, stone, or hardwood surfaces, these systems provide even heat distribution without forced air. Our solutions include both hydronic and electric options tailored to home layouts and insulation requirements.
Emergency Repairs
Available around the clock, our emergency team responds to critical plumbing and HVAC failures within hours. We handle burst pipes, furnace failures, and AC breakdowns with priority service to prevent property damage. Technicians carry common replacement parts to resolve most issues during the initial visit.
People
Suzanne Kondra-DeFuria
Owner
Suzanne assumed full ownership of Potter Heating and Perrone Plumbing in 2012 after decades of leadership. She maintains the companies' founding commitment to quality service while expanding their capabilities through modern technology and training programs.
Caitlin Smith
Project Manager
Caitlin coordinates complex installations and service projects, ensuring timely execution across residential and commercial sectors. With 10+ years in HVAC project management, she specializes in optimizing system efficiency for new construction and retrofit projects.
Questions
Do you offer emergency plumbing services?
Yes, we provide 24/7 emergency response for urgent plumbing and HVAC issues with technicians available within hours.
What financing options are available?
We offer GreenSky financing including no-interest options for qualified applicants on approved credit terms.
Are your technicians certified?
All technicians are Bryant-certified and factory-trained with regular continuing education on the latest HVAC and plumbing technologies.
How quickly can you install a new HVAC system?
Most residential installations complete within 1-2 days, while commercial projects follow agreed timelines based on system complexity.
Do you service all types of plumbing systems?
We handle all makes and models including specialized systems like radiant heating and tankless water heaters.
What areas do you serve?
Primarily Syracuse, NY with service extending to Onondaga County and surrounding regions for residential and commercial clients.
