Reliable Isn't Just Our Name. It's Who We Are.
A Tradition of Expertise and Customer Care
Reliable Basement and Drain has proudly served the Greater Cleveland area for over 25 years, providing unparalleled plumbing and basement waterproofing solutions. Family-owned and operated, we prioritize exceptional customer service and quality workmanship with every project.
Our Services: A Comprehensive Solution for Your Needs
We offer a comprehensive array of services designed to address all your plumbing and waterproofing needs, including:
Plumbing
- Drain cleaning and jetting
- Plumbing repairs and replacements
- Water heater installation, repair, and maintenance
- Sewer repair and replacement
- Leak detection and repair
Basement Waterproofing
- Foundation repair and stabilization
- Waterproofing of cracked and bowed walls
- Drainage system installation and repair
- Sump pump installation and repair
Additional Services
- Video inspections
- Trenchless sewer and pipe replacement
- Emergency services available 24/7
What Sets Us Apart?
- 24/7 Availability: Our technicians are available around the clock to address your urgent needs.
- "Wow" Factor: We go above and beyond to exceed customer expectations.
- Unparalleled Customer Care: We are committed to providing personalized attention, thorough explanations, and outstanding communication throughout the process.
- Veteran-Owned: We are proud to be a veteran-owned business, dedicated to serving our community with integrity and professionalism.
Our Commitment: Your Satisfaction is Our Top Priority
Our mission is to provide you with peace of mind and reliable solutions to all your plumbing and waterproofing issues. We offer:
- Guarantees: Our work is backed by comprehensive warranties for your added confidence.
- Background-Checked Technicians: For your safety and security, our technicians undergo thorough background checks.
- Transparent Pricing: We provide upfront, competitive estimates with no hidden fees.
Choose Reliable Basement and Drain for expertise, reliability, and exceptional customer service. Contact us today for a free estimate and experience the difference!
Overall Experience
The reviews for Reliable Plumbers show a mixed bag of reactions from customers. On one hand, many reviewers have had incredibly positive experiences with the company, praising their prompt and professional service, clear communication, and attention to detail. On the other hand, one reviewer had a disastrous experience with the company, citing a lack of troubleshooting and overpriced repairs.
Positive Reviews
Many reviewers have had excellent experiences with Reliable Plumbers. They praise the company's prompt service, professionalism, and attention to detail. One reviewer mentions that the company responded quickly to replace a hot water tank, and that the technicians were professional and understanding. Another reviewer notes that the company's technicians were "friendly, explained the process, kept us updated on the work, and cleaned up like they were never there."
Negative Review
One reviewer had a extremely poor experience with the company. They cite that the technician arrived early, didn't attempt to diagnose the issue, and instead recommended expensive repairs for a simple fix. The reviewer also mentions that the technician left their pliers behind, demonstrating a lack of care and attention to detail.
Authoritarian and Technicians
Many reviewers praise the technicians and office staff at Reliable Plumbers. One reviewer mentions that the office staff was great, and that the technicians were professional and knowledgeable. Another reviewer notes that the technicians were on time, personable, and finished the job ahead of schedule.
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