At JD's Prompt Plumbing, Heating & Air Conditioning, we have been dedicated to providing top-notch HVAC and plumbing services to the Lubbock area since 1984. Our team of highly trained technicians and plumbers is committed to delivering the highest quality service to our customers. With a focus on customer satisfaction, safety, and quality, we strive to exceed our customers' expectations.
Our Services
At JD's Prompt Plumbing, Heating & Air Conditioning, we offer a wide range of services to meet all your heating, cooling, and plumbing needs. Our services include:
Air Conditioning
- Repair and maintenance of air conditioning units
- Installation of new air conditioning systems
- Ductless systems
- Central air conditioners
- Heat pumps
- Wifi and smart thermostats
Heating
- Repair and maintenance of heating systems
- Installation of new heating systems
- Furnaces
- Ductless systems
- Heat pumps
- Wifi and smart thermostats
Plumbing
- Repair and maintenance of plumbing systems
- Installation of new plumbing systems
- Fixing leaky faucets
- Unclogging drains
- Sewer line cleaning
- Water heater installation and repair
Indoor Air Quality
- Air filtration systems
- Air purifiers
- Dehumidifiers and humidifiers
- Whole-house ventilation systems
Commercial Services
- Light commercial HVAC services (25 tons and under)
- Commercial plumbing services
- HVAC and plumbing maintenance plans for commercial properties
We understand the importance of providing reliable and efficient services to our customers. Our team of experts is committed to delivering quality workmanship and prompt service to ensure that our customers are satisfied. At JD's Prompt Plumbing, Heating & Air Conditioning, we pride ourselves on our:
- Fast response time: 95% of all calls booked before lunch are completed that day
- Safety: We screen employees and perform regular drug testing to ensure our customers' safety
- Quality service: We use only the best materials and install them with highly trained technicians
- Availability: We always have employees available to answer calls during work hours, and even weekends and evenings
Whether you need HVAC or plumbing services for your home or business, JD's Prompt Plumbing, Heating & Air Conditioning is here to help. Contact us today to schedule your appointment.
Exceptional Customer Service
The majority of reviews praise JD's Plumbing for their exceptional customer service. Multiple customers highlight the promptness of their service, with some mentioning that they received same-day or next-day appointments. Customers also compliment the professionalism and courtesy of JD's technicians, including Jason, David, William, Jarron, George, and Isaiah. Many reviewers appreciate the effort taken to explain the issue and provide solutions, as well as the attention to detail and quality of work.
Positive Experiences
The reviews are unanimous in their praise for JD's Plumbing, with every reviewer giving a 5-star rating. Multiple customers mention that they would highly recommend the company to family and friends. The services provided by JD's Plumbing range from simple repairs to more complex issues, such as leaking foundations and sewer line replacements. The company's promptness, professionalism, and expertise in various areas have earned them a spot as the go-to choice for customers.
Negative Experiences
However, there are two reviews that express dissatisfaction with JD's Plumbing. The first reviewer, StevenFromTexas, expresses frustration with the company's scheduling and lack of communication. The reviewer was left waiting on multiple occasions for the scheduled appointments, which ultimately led to them seeking services from another company. The second reviewer, Samuel Kruger, criticizes the company's management, specifically the office manager, Cathy, for being unprofessional and rude. Kruger also expresses disappointment with the company's prices, stating that they are excessively high for the services provided.
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