Serving with integrity, honesty, and professionalism
Founded in 1962, Raine & Son Plumbing and Heating has established itself as a trusted leader in commercial and residential plumbing services across Maryland, Northern Virginia, and Washington, DC. We pride ourselves on providing exceptional service, professionalism, cleanliness, fair pricing, and exceptional customer service.
Comprehensive Expertise
Our experienced and certified plumbers are equipped to handle a wide range of plumbing issues, from minor repairs to complex installations. We offer comprehensive services across both commercial and residential properties, including:
- Emergency Services: Available 24/7 for urgent repairs, ensuring you receive prompt assistance when you need it most.
- Property Management: We understand the unique needs of property managers, offering tailored solutions for routine maintenance and emergency repairs.
- Commercial Plumbing: Comprehensive solutions for office buildings, retail spaces, and industrial facilities.
- Residential Plumbing: From faucet repairs to complete bathroom renovations, we handle all your residential plumbing needs.
Expert Drain & Sewer Solutions
When your drains or sewers encounter problems, Raine & Son is your reliable partner. Our services include:
- Drain Cleaning & Unblocking: Clearing clogged drains using various methods, including traditional snaking and high-pressure water jetting.
- Sewer Line Inspection: Identifying potential problems through advanced camera inspections.
- Sewer Repair & Replacement: Addressing leaks, breaks, and root intrusion issues.
Customer-Focused Approach
At Raine & Son, we believe in building lasting relationships with our clients. We prioritize open communication, transparency, and offering personalized solutions tailored to your specific needs. Our commitment to client satisfaction is reflected in our:
- Professionalism: Experienced and courteous plumbers, dedicated to providing exceptional service.
- Cleanliness: Respectful working environment, leaving your property as found or even cleaner than before.
- Fair Pricing: Competitive estimates and transparent billing practices.
- Customer Service: Responsive communication and personalized solutions throughout the process.
Poor Customer Experience
The majority of the reviews express dissatisfaction with the company's customer service, citing experiences of poor communication, unprofessionalism, and lack of respect for customers' time and property.
Poor Workmanship and Cleanup
Several reviewers mention that the company's technicians left their homes in disarray, with debris and materials scattered around, and failed to clean up after themselves. One reviewer even had to clean up after the technicians themselves.
Unreasonable Pricing and Billing
Multiple reviewers express frustration with the company's pricing and billing practices, citing inflated costs for materials and services, and a lack of transparency in their billing processes.
Broken Promises and No-Show Appointments
Reviewers report being given false promises about appointment times, with technicians failing to show up on time or at all, and no effort to communicate with customers about delays or changes.
One Positive Experience
Rodney's Exceptional Service
Maally Maally's review stands out as a positive exception, praising Rodney's speedy and great service, and recommending him to others.
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