Experts You Trust, Solutions You Can Count On
Thomas Home Services has proudly served the Phoenix Metro Area for over 75 years. Family-owned and operated, we are committed to providing honest, transparent, and reliable home services for all your comfort and plumbing needs.
Our Expertise
We are experts in:
Heating & Air Conditioning
- AC installation, repair, and maintenance
- Furnace installation, repair, and maintenance
- Duct cleaning
- Smart thermostats and zoning systems
- Heat pump services
Plumbing
- Water heater repair and installation
- Drain cleaning and repair
- Leak detection and repair
- Repiping
- Water quality testing and filtration
Appliance Repair
- Dishwasher, washing machine, dryer, stove, oven, and microwave repairs
- Refrigerator and ice maker diagnostics and repairs
Our Values
Transparency and integrity are at the core of our values. We believe in:
- Providing upfront pricing and honest recommendations
- Avoiding unnecessary upselling
- Treating each customer's home with respect
- Hiring and training the best technicians in the industry
Thomas Loyalty Club
Our comprehensive home maintenance program, the Thomas Loyalty Club, goes beyond standard maintenance by proactively protecting your home and budget.
Why Choose Thomas Home Services?
- Experienced and certified technicians
- Background-checked and courteous technicians
- Commitment to quality and customer satisfaction
- 100% satisfaction guarantee
- Family-owned and operated since 1946
We are passionate about helping our community stay comfortable and enjoy reliable service. Call us today and let our experienced team take care of your home!
Service Issues
Many customers have reported frustrating experiences with the company's service. They have experienced delays of over a month, and technicians were apparently working on the solution. The company has rescheduled appointments frequently, causing inconvenience and disrespecting customers' time.
Poor Communication
Customers have received conflicting information from the company. They have been told their appointments have been rescheduled or canceled, only to receive another call with a new time. Additionally, there have been instances where customers were not informed of the expected completion time, leading to uncertainty and frustration.
Inexperienced Staff
Some customers have reported dealing with inexperienced technicians and representatives. These individuals have caused delays and inefficiencies, which have led to further frustration.
Lack of Respect for Customers' Time
The company's management appears not to value customers' time. Customers have been left waiting for extended periods, only to be told that the service is not complete. This lack of respect has led to a loss of trust and confidence in the company.
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