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At Day or Night Home & Hearth, we are proud to be the go-to experts for all your fireplace and plumbing needs. Our team of professionals has been serving the community for years, providing top-notch services that ensure your home is warm, comfortable, and safe. Whether you're looking to install a new fireplace, repair a faulty plumbing system, or simply need some expert advice, we're here to help.
Our Services
We offer a wide range of services designed to cater to all your home and hearth needs. From gas log sets to pellet stoves, wood stoves, and electric fireplaces, we have the expertise and products to help you create the perfect cozy atmosphere in your home. Our team of skilled technicians is also trained to handle all kinds of plumbing and gas piping issues, including repairs, installations, and conversions. Whether you need a routine maintenance check or a comprehensive overhaul of your plumbing system, we're just a call away.
Our Guarantee
At Day or Night Home & Hearth, we're committed to delivering exceptional service and value to our customers. That's why we offer a range of powerful guarantees to ensure you get the best possible experience. From our 90-day money-back guarantee to our commitment to using only the highest-quality products and materials, we're dedicated to exceeding your expectations.
Our Showroom
We're proud to have the largest fireplace and fireplace inserts showroom in Maryland, featuring over 80 different units for you to explore. Our friendly and knowledgeable staff is always on hand to answer your questions, provide expert advice, and help you find the perfect solution for your home. Whether you're looking for inspiration, guidance, or simply a chance to see our products up close, our showroom is the perfect place to start your journey.
Our Commitment
At Day or Night Home & Hearth, we're passionate about what we do, and we're committed to delivering exceptional service, quality, and value to our customers. We believe in building long-term relationships, not just closing deals, and we're dedicated to being your trusted partner for all your home and hearth needs.
Excellent Customer Service
The team at Day or Night Hearth and Home received praise for their excellent customer service, with some customers highlighting the friendly and knowledgeable staff, particularly Liz and Jerry. They were commended for their helpfulness and professionalism, with one customer stating that they would be a customer for life.
Quality of Work
Some customers were impressed with the quality of work provided by Day or Night Hearth and Home. They received praise for their installation services, with one customer stating that their new fireplace exceeded their expectations. The company was also commended for their attention to detail and ability to troubleshoot complex issues.
Issues with Communication and Customer Service
However, some customers experienced poor communication and customer service from Day or Night Hearth and Home. Some customers reported being ignored or dismissed when trying to schedule appointments or resolve issues with their products. Others reported poor attitudes from staff, including rudeness and a lack of concern for customer needs.
Quality of Products and Services
There were some issues reported with the quality of products and services provided by Day or Night Hearth and Home. Some customers experienced problems with their fireplaces and inserts, including sparks shooting out and faulty installations. Others reported poor quality parts and incomplete repairs.
Disappointment and Frustration
Many customers expressed disappointment and frustration with their experiences with Day or Night Hearth and Home. Some customers reported feeling ignored or dismissed when trying to resolve issues, while others felt that the company did not stand behind their products and services.
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