Anything worth doing is worth doing the right way the first time!
At B&W, we're a family-owned and operated business that has been providing top-notch plumbing, heating, cooling, and electrical services to the Indianapolis area for over 60 years. Our commitment to excellence, fair pricing, and extended service hours has earned us a reputation as one of the most trusted and reliable companies in the region.
Our Story
Our journey began in 1961, when we first set out to provide the community with a level of service that would set us apart from the rest. Over the years, we've grown and expanded our services to meet the changing needs of our customers. Today, we're proud to offer a comprehensive range of solutions that cover everything from plumbing and heating to cooling and electrical services.
Our Services
At B&W, we understand that our customers have different needs and expectations. That's why we've developed a comprehensive range of services that cater to every possible requirement. From furnace repair and installation to air conditioning repair and installation, we've got you covered. Our plumbing services include bathroom fixture installation, drain cleaning, garbage disposals, and more. We also offer indoor air quality solutions, electrical services, and commercial services for businesses.
Our Commitment
At B&W, we're committed to providing our customers with the highest level of service, every time. We believe in fair pricing, extended service hours, and fast response times. We also believe in building long-term relationships with our customers, which is why we offer a club membership program that rewards our loyal customers with exclusive discounts and benefits.
Our Team
Our team of experienced professionals is dedicated to providing exceptional service and ensuring that our customers are completely satisfied with our work. We're proud to be a family-owned business that values integrity, hard work, and family values.
Our Promise
At B&W, we promise to provide our customers with the highest level of service, every time. We promise to be there when you need us, with 24/7 emergency service and fast response times. We promise to offer fair pricing and extended service hours, so you can get back to your life quickly and easily.
Overall Review Summary
B&W's reviews are mostly positive, with many customers praising their prompt, knowledgeable, and reliable service. Several reviewers appreciated the company's professionalism, courtesy, and fair pricing. Some reviewers specifically mentioned the excellent work of specific technicians, such as Mitchell, Dave, and Trent.
Positive Aspects
- Prompt and reliable service
- Knowledgeable and professional technicians
- Fair and reasonable pricing
- Excellent customer service
- Fast response times, even on weekends and emergencies
Negative Aspects
- A few reviewers experienced issues with incorrectly diagnosed problems, leading to additional charges for secondary fixes
- Some customers felt that the company was overpriced or did not provide adequate solutions
- One reviewer had a negative experience with the company's hiring practices and felt misled about their role
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