Expert Water Heater Repair & Installation Services
At Gilman Heating, Cooling & Plumbing, we've been proudly serving the Virginia community for over 100 years. Our company is built on the idea that great employees and great service go hand in hand. We take pride in our workmanship and are committed to providing top-quality service at affordable prices.
Our History
Since 1917, when Gilman Bros. Plumbing & Heating was first started, we have stayed true to our original principles: earning the trust of our customers and taking pride in our workmanship. With every job, our goal is to offer the industry's best and most energy-efficient products and to send expertly trained technicians to your home or business.
Our Services
From air conditioning and heating to plumbing and commercial HVAC, we offer a wide range of services to meet the needs of our customers. Our trained and certified technicians are fully qualified to install every system we offer, and we work closely with our customers to select a properly sized system that will best serve your home's needs. We also offer maintenance plans and repair services, including emergency plumbing repairs, to ensure that your home comfort systems are running smoothly.
Our Team
Our team is made up of highly-trained and dedicated individuals who are committed to providing exceptional customer service. From our technicians to our customer service representatives, every member of our team is dedicated to ensuring that our customers receive the best possible service.
Our Philosophy
Our business philosophy is simple: "We must be willing to do what others won't, in order to achieve what others don't." We believe that great home comfort starts with great installation, and we're committed to providing the highest level of service to our customers.
What Our Customers Say
Don't just take our word for it! Our customers rave about our service, from our prompt response times to our expert technicians. Here's what a few of our customers have to say:
- "They not only replaced my faucet, but did an annual plumbing inspection which I've never had and was hugely helpful. I would highly recommend this company for the way they treat their customers and the good service."
- "Wonderful first experience with Gilman Plumbing, It's so hard to find good people out here in the NNK. I called them with a non-emergency today and within 30 min they were at my house and repaired everything within 1 hour 40 min from first call to a finished product. Thank you so much Gilman, we are customers for a long time!"
- "I have used Gilman's for years and have never been disappointed. The men who come out are always polite, respectful, and careful to explain what is going on and what my options are. I cannot say enough how much I recommend them for whatever service you may need."
Exceptional Customer Service and Professionalism
The majority of reviewers praised Gilman Heating, Cooling & Plumbing for their exceptional customer service, professionalism, and knowledge. Many reviewers appreciated the prompt response time, with some even receiving same-day service. Technicians like Steve Garnett, Pete, Brandon, and Chris were mentioned by name for their excellent work and friendly demeanor.
Positive Experiences
Reviewers were pleased with the company's ability to diagnose and fix problems efficiently, often providing helpful explanations and estimates for future work. Some reviewers mentioned the benefits of the company's maintenance plan, which helped them save money and stay on top of their HVAC and plumbing needs.
Negatives: One Instance of Price Gouging
Only one reviewer, Richard Ernsberger, expressed dissatisfaction with the company, citing a $270 charge for replacing two capacitors, which he felt was excessive. However, this incident seems to be an isolated incident among the largely positive reviews.
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