Our Story
Austin Bryan Plumbing has proudly served the Louisville, Kentucky area since 2014. However, our experience in the plumbing industry extends far beyond that. With over 20 years of expertise in all aspects of plumbing, our team has tackled countless projects, transforming homes and ensuring reliable water flow for countless households.
Our Mission
Our mission is to provide exceptional service through the utilization of our expertise to ensure quality results and consistently exceed customer expectations. We believe in establishing strong relationships with our clients, prioritizing their needs and delivering outstanding customer service every step of the way.
What We Offer
Austin Bryan Plumbing offers a comprehensive range of professional plumbing services, including:
General Plumbing Repairs
- Leak detection and repair
- Drain cleaning and repair
- Water heater installation, repair, and replacement
- Sewer line repair and replacement
- Gas line installation and repair
New Construction Plumbing
- Rough-in plumbing for new homes and renovations
- Design and installation of plumbing systems for new construction projects
Additional Services
- Backflow testing and prevention
- Kitchen and bathroom remodeling
- Excavation and water service repair
Tailored Solutions
We understand that every home and plumbing issue is unique. We take the time to understand your specific needs and provide solutions tailored to your situation. Our team works collaboratively with you through every step of the process, from initial consultation to project completion.
Quality You Can Trust
Our experienced plumbers are highly skilled and certified. We utilize only the highest quality materials and equipment to ensure the longevity and efficiency of every project. Every piece of work is backed by our unwavering guarantee.
Overall Experience
The overall experience with Austin Bryan Plumbing is a mixed bag. Some customers have had positive experiences, praising the company's prompt response, professionalism, and quality of work. Others have had negative experiences, citing issues with reliability, communication, and work quality.
Positive Aspects
Many customers have praised Austin Bryan Plumbing's prompt response to their plumbing issues, with some receiving same-day or next-day service. The company's professionalism and cleanliness have also been commended, with technicians leaving work areas clean and tidy. Additionally, some customers have appreciated the company's honesty and transparency, receiving accurate diagnoses and fair estimates for repairs.
Negative Aspects
Several customers have experienced issues with reliability and communication, with some technicians failing to show up for scheduled appointments or not returning calls. Others have reported poor work quality, citing incomplete or unfinished jobs, and some have even experienced further damage to their properties as a result of Austin Bryan Plumbing's work.
Common Issues
Some common issues that have been reported by customers include unreliability, poor communication, and incomplete or unfinished work. Some customers have also experienced difficulties in getting the company to respond to their concerns or to complete the work as agreed upon.
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