Trustworthy Plumbers You Can Count On
At Don Wood Plumbing Company, Inc., we take pride in our commitment to providing top-notch plumbing services to our valued customers in Middle Tennessee. With decades of experience and a team of highly trained technicians, we offer a wide range of services to meet the diverse needs of our residential and commercial clients.
Our History
Our journey began in 1978 when our founder, Don Wood, started the company with a single employee. Despite the challenges faced in the early years, Don's determination and perseverance paved the way for steady growth and expansion. Today, we are proud to be one of the leading plumbing companies in the region, offering a comprehensive range of services that cater to the unique needs of our customers.
Our Services
We understand that every customer is unique, and that's why we offer a tailor-made approach to meet the specific requirements of each project. Our residential services include repairs, installations, and maintenance of plumbing fixtures, water heaters, and gas lines. Our commercial services, on the other hand, encompass plumbing repairs, scheduled maintenance, and new construction projects.
In addition to our core services, we also specialize in backflow prevention, landscape irrigation, faucet repair, and sink disposal maintenance. Our team of experts is dedicated to providing prompt, efficient, and cost-effective solutions that meet the highest standards of quality and customer satisfaction.
Our Mission
At Don Wood Plumbing Company, Inc., our mission is to provide exceptional plumbing services that exceed customer expectations. We strive to build long-lasting relationships with our clients by delivering prompt, reliable, and cost-effective solutions that meet the highest standards of quality and customer satisfaction. We believe in investing in our people, processes, and technology to ensure that we remain at the forefront of the plumbing industry.
Our Values
Our values are simple yet powerful: customer satisfaction, integrity, teamwork, professionalism, and continuous improvement. We believe in fostering a culture of excellence that encourages innovation, creativity, and collaboration. Our goal is to create a positive impact on the lives of our customers, employees, and the community we serve.
Overall Experience
The reviews reflect a mixed bag of experiences with Don Wood Plumbing. While some customers have had exceptionally positive experiences, others have reported negative encounters.
Positive Experiences
Many customers have praised Don Wood Plumbing for their professionalism, efficiency, and quality of work. They have been commended for standing behind their work, taking responsibility for mistakes, and providing excellent customer service. Some customers have also appreciated the company's prompt response to emergency situations and their ability to resolve issues quickly and efficiently.
Negative Experiences
On the other hand, some customers have reported poor experiences with Don Wood Plumbing. Issues include poor workmanship, unprofessional behavior, and added costs for services not provided. Some customers have also experienced delays, miscommunications, and unmet expectations.
Common Themes
Some common themes that emerged from the reviews include the importance of quality workmanship, timely communication, and fair pricing. Many customers have emphasized the need for transparency and accountability in the plumbing industry.
