For over 160 years, Henson Robinson Company has been dedicated to providing exceptional service and solutions for heating, ventilation, air conditioning, roofing, and plumbing needs. As an employee-owned contractor, we pride ourselves on our commitment to excellence and our passion for delivering outstanding results. Our story began in 1865 when our founder, Henson Robinson, started a small business that would eventually grow into a leading provider of HVAC, roofing, and plumbing services throughout Central Illinois.
Our Mission
At Henson Robinson Company, our mission is to provide high-quality products, backed by superior customer service and support. We strive to maintain a commitment to excellence, ensuring our customers' comfort and peace of mind in their homes and workplaces. Our team of experts is dedicated to serving customers across Central Illinois, and we pride ourselves on our ability to tackle complex projects with ease and professionalism.
Our Services
Our comprehensive range of services includes:
Residential Services
- Heating and cooling solutions: From furnace installations to AC maintenance, we provide top-notch heating and cooling solutions for residential customers.
- Planned maintenance: Our regular maintenance services ensure your HVAC systems run efficiently and effectively.
- Plumbing: From pipe repair to new installations, our plumbers are equipped to handle all your plumbing needs.
- Financing: We offer hassle-free financing options to make your home improvement dreams a reality.
Commercial Services
- Commercial service department: Our team of experts provides comprehensive HVAC, roofing, and plumbing solutions for commercial clients.
- Roofing: Our skilled roofers specialize in inspecting, repairing, and replacing roofs to ensure the integrity and safety of your building.
- HVAC and mechanical: From system design to installation, our team ensures your commercial space is comfortable and efficient.
- Plumbing and piping: Our commercial plumbers provide expert solutions for pipes, fixtures, and appliances.
Awards and Recognition
- Firestone Master Contractor Award 2021
- AGCI Safety Achievement Award 2020
- Carrier President's Award 2021
- UCB Best Places to Work Award 2020
Customer Testimonials
"Don't just take our word for it. The technician was friendly and professional. I was comfortable having him work in and around my house." - Patricia Farrow Boshardy
"I called Henson Robinson at 11:00 AM for a sump pump issue. They promptly returned my call and dispatched a plumber to my house." - Jeff Heubner
Community Involvement
We are proud to partner with local organizations and businesses to promote excellence, safety, and community development. Our commitment to customer satisfaction and community involvement sets us apart as a trusted provider of HVAC, roofing, and plumbing services.
Overall Experience
The reviews provide a mixed assessment of the company's performance, with some customers expressing satisfaction with the service and others reporting issues with diagnosis and repair.
Positive Aspects
- Several reviewers praised the professionalism and courtesy of the service technicians, highlighting their promptness, communication, and ability to diagnose and fix problems efficiently.
- Customers appreciated the follow-up services, such as the installation of a new Nest thermostat and the aeration of the yard after a pipe installation.
- Some reviewers appreciated the company's willingness to stand by their work and take accountability for mistakes.
Negative Aspects
- One customer reported a negative experience with the company's diagnosis and repair process, feeling that they were misled and charged for unnecessary work.
- Another customer was disappointed with the company's failure to show up for a scheduled appointment.
Specific Services
- Heating and cooling services were the most commonly mentioned services in the reviews, with customers reporting issues with AC units not cooling and boilers needing replacement.
- Plumbing services were also mentioned, with customers appreciating the company's prompt response to emergency calls and ability to fix leaks.
