At Hansen Family, we pride ourselves on being a customer-focused, family-driven business that provides top-notch plumbing and HVAC services in Mesa, AZ. Our team is dedicated to delivering exceptional service, with a wide range of expertise in drain and sewer services, water line services, water heater services, commercial plumbing services, and general plumbing services.
Our History
Our story began in 2013, when our founder, Erik Hansen, decided to embark on his own journey to establish a company that Greater Phoenix residents could depend on. With years of experience working alongside his father at a different plumbing company, Erik was driven by a guiding principle: "We treat every customer the way we would treat our own grandmother." This ethos has guided our approach to plumbing and HVAC services, ensuring that every customer receives personalized attention and exceptional service.
Our Core Values
At Hansen Family, we prioritize the following core values:
- Family First Approach: We recognize the importance of building strong relationships with customers and our team members. We believe that by working together, we can achieve greater success and provide the best possible service.
- Honesty and Transparency: We educate our customers, providing comprehensive solutions and keeping them informed throughout the process. We believe honesty and transparency are essential in building trust and ensuring customer satisfaction.
- Growth Mindset: We strive to continuously learn and improve, always seeking new ways to innovate and remain at the forefront of the industry.
- Be Part of the Solution: We take a proactive approach, focusing on preventing problems before they arise. This approach not only saves our customers time and money but also ensures that our work is of the highest quality.
Our Services
At Hansen Family, we offer a wide range of services, including:
- Drain and Sewer Services: We provide expert drain cleaning, sewer line repair, and replacement services to keep your plumbing system running smoothly.
- Water Line Services: Our team specializes in water line repair and replacement, ensuring that your home's water supply remains uninterrupted.
- Water Heater Services: Whether you need a new water heater installed, repaired, or maintained, our expert technicians are here to help.
- Commercial Plumbing Services: Our commercial plumbing services cater to businesses of all sizes, providing reliable solutions for their plumbing needs.
- General Plumbing Services: From leak repairs to fixture installations, our general plumbing services cover all your residential plumbing needs.
- HVAC Services: Our HVAC team provides expert installation, repair, and maintenance services for heating, ventilation, and air conditioning systems.
Why Choose Hansen Family?
With Hansen Family, you can count on:
- Wide Range of Expertise: Our plumbing and HVAC experts are dedicated to your satisfaction and will work with you from the first consultation through the last inspection to ensure you receive the services you need.
- Exceptional Customer Service: For full-service, family-owned and operated, local plumbing and HVAC services with exceptional customer service, trust our team at Hansen Family.
Contact Us
(602) 805 4836
SCHEDULE ONLINE
General Feedback
The reviews for Hansen Family Plumbing and Air are mixed, with both positive and negative comments. Many customers appreciate the company's prompt and reliable service, while others have had poor experiences.
Communication and Appointments
Several customers praised the company's communication and appointment scheduling. They mentioned receiving prompt confirmations, updates, and follow-ups, which helped them feel assured and confident in the service.
Work Quality and Technicians
Many reviewers praised the work quality and technicians, describing them as friendly, knowledgeable, and professional. They appreciated the technicians' efforts to clearly explain the problems and solutions, as well as their attention to detail and cleanliness.
Pricing and Value
A few customers mentioned being pleased with the pricing, considering the quality of service and workmanship. However, one reviewer felt that the cost was too high for the work done.
Negative Experiences
One reviewer had a poor experience with the company, feeling ripped off and overcharged for a toilet installation.
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