Providing Expert Plumbing Services, When You Need Them!
At Carroll Plumbing & Maintenance, we pride ourselves on being Santa Barbara's most trusted and award-winning plumbing company. With decades of experience, our expert technicians have been providing top-notch plumbing services to homeowners in need of help. We are fully committed to offering our customers the highest standard of service available throughout Santa Barbara County.
Our Services
As a locally owned and operated company, we offer a wide range of plumbing services to cater to the unique needs of our customers. From emergency repairs to routine maintenance, we are equipped to handle any plumbing issue that may arise. Our services include:
- Drain Cleaning: We can inspect and clean your pipes to ensure good waste water flow and prevent clogs from occurring.
- Water Heaters: Whether you need repairs, replacements, or new installations, our experts are trained to work with all types of water heaters.
- Garbage Disposals: Our technicians can diagnose and repair or replace your garbage disposal unit to get your kitchen running smoothly.
- Sewer Inspection: Our high-tech cameras and expert knowledge allow us to diagnose and repair underground pipe issues quickly and efficiently.
- Gas Lines: We ensure the safety and integrity of your home's gas lines, as well as provide maintenance and repairs when needed.
- Recirculating: Our experts can help you optimize your hot water circulation system for improved performance and energy efficiency.
Why Choose Us
At Carroll Plumbing & Maintenance, we pride ourselves on our commitment to excellence. Here's what sets us apart:
- Trusted, certified technicians: Our team consists of experienced, certified professionals who are dedicated to providing exceptional service.
- Emergency repairs: We understand the importance of timely repairs, and we're available to respond to emergencies 24/7.
- Reasonable upfront pricing: We believe in transparency and fair pricing, so you know exactly what you'll pay upfront.
- Locally owned & operated: As a locally owned company, we're invested in the community and committed to providing the highest quality service available.
What Our Customers Say
Don't just take our word for it - our customers rave about our service. Check out our reviews and testimonials to see what sets us apart!
Mixed Reviews for Carroll Plumbing
Carroll Plumbing has received a mix of positive and negative reviews from customers. On one hand, many customers have praised the company for its prompt, professional, and courteous service. Several technicians, including Jason, Matthew, Austin, and Tony, have been commended for their excellent work and communication.
On the other hand, several customers have reported having a negative experience with the company. Some have complained about poor customer service, including rude behavior from office staff and managerial personnel. There have also been instances of miscommunication, misinformation, and unauthorized cancellations of appointments.
Technical Issues and Disappointments
Some customers have reported experiencing technical issues, such as leaky pipes and clogged drains. While the company's technicians have been able to fix these issues, some customers have expressed frustration with the process and the company's handling of their cases.
Reliability and Communication
Despite the positive reviews, some customers have expressed concerns about the company's reliability and communication. A few customers have reported having their appointments cancelled or forgotten, and one customer even reported being hung up on by an office staff member.
Positive Aspects
The positive reviews highlight the company's professionalism, courtesy, and attention to detail. Many customers have praised the technicians for their prompt arrival, efficient work, and effective communication.
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