OVER 200+ GOOGLE REVIEWS! Professional Plumbing Company
Our Vision
Ernie's Plumbing Service is dedicated to becoming recognized as the leading provider of high-quality plumbing services in the community. We achieve this through:
- Integrity, honesty, fairness, and respect: We conduct our business with these core values in every interaction.
- Exceeding customer expectations: Our skilled professionals consistently deliver exceptional service, exceeding expectations with their expertise and personalized attention.
- Continuous improvement: We actively seek ways to enhance our quality and performance, always striving to deliver the best possible customer experience.
- Employee empowerment: We foster a rewarding and supportive work environment for our employees, empowering them to grow and excel in their roles.
Who We Are
Ernie's Plumbing Service is a team of experienced and licensed plumbers who are passionate about delivering reliable and efficient plumbing solutions to residential and commercial clients. Our team undergoes rigorous training and possesses extensive knowledge in all aspects of plumbing, from leak detection and repair to water heater installation and maintenance.
What We Do
From routine maintenance to emergency repairs, Ernie's Plumbing Service tackles a wide range of projects, including:
- Slab leak detection and repair: We promptly identify and fix leaks under concrete slabs to prevent further damage.
- Video diagnostics: We utilize advanced technology to accurately diagnose plumbing issues and identify the root cause.
- Water heater service: We handle all aspects of water heater repair, installation, and maintenance.
- Leak detection and repair: Our experts locate and repair leaks in all areas of your property, ensuring peace of mind.
Our Commitment
At Ernie's Plumbing Service, we prioritize customer satisfaction and value transparency and open communication. We provide:
- Free estimates: We provide accurate cost estimates before any work begins.
- Clearly marked vans: Our plumbers arrive in clearly marked vans for your peace of mind.
- Name-tagged technicians: Our highly skilled technicians are easily identifiable and approachable.
- Guaranteed workmanship: We stand behind our work with a 100% satisfaction guarantee.
We are committed to providing personalized and responsive service, ensuring that your plumbing needs are met promptly and efficiently.
Negative Experiences
Several reviewers expressed dissatisfaction with Ernie's Plumbing Service, citing poor customer service, high prices, and unprofessional behavior. One reviewer was charged an $80 service fee despite the technician being unable to fix the issue, while another reviewer was denied responsibility by the company for a mistake made during installation. Another reviewer had a negative experience with the general manager, Randy, who displayed an unprofessional demeanor.
Positive Experiences
In contrast, many reviewers had positive experiences with Ernie's Plumbing Service, praising the company's quick response times, fair prices, and professional technicians. Several reviewers appreciated the honesty and integrity of the technicians, who took ownership of mistakes and provided explanations for the repairs. Some reviewers also commended the company's willingness to work with customers to find solutions.
Common Themes
Some common themes emerged from the reviews, including the importance of clear communication, professionalism, and honesty in customer service. Reviewers who had negative experiences often cited poor communication and unprofessional behavior as contributing factors.
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